Supplementary Health Benefits Authority

Table of contents

1. Summary

1.1 ISC general context

Indigenous Services Canada (ISC) through its First Nations and Inuit Health Branch (FNIHB) aims to provide effective, sustainable, and culturally appropriate health programs and services that contribute to the reduction of gaps in health status between First Nations and Inuit and other Canadians.

ISC's objectives are to support the health needs of First Nations and Inuit by: ensuring availability of, and access to, quality health services; supporting greater control of the health system by First Nations and Inuit; and, supporting the improvement of First Nations health programs and services through improved integration, harmonization, and alignment with provincial/territorial health systems.

In pursuing these objectives, ISC funds or provides a range of health programs and services to First Nations and InuitFootnote 1, including:

  • clinical and client care services in approximately 138 remote-isolated and isolated First Nations communities
  • home and community care in 657 First Nations and Inuit communities
  • community-based health programs, focussing on healthy child development, mental wellness and healthy living, provided to approximately 600 First Nations and 50 Inuit communities
  • public health programs to all First Nation communities, including communicable disease control, and environmental public health monitoring and inspections and
  • Non-Insured Health Benefits to status Indians and recognized Inuit, regardless of residence, in Canada

Improving the health of Indigenous people is a shared responsibility between federal, provincial/ territorial and Indigenous partners. To improve health systems to better meet the needs of First Nations and Inuit, ISC works with its partners to develop sustainable, long-term, integrated solutions, through dedicated and collaborative efforts, including developing partnerships between provincial governments and First Nations to integrate federal and provincial health systems. ISC also supports the improved capacity of First Nations and Inuit communities to address their own unique health needs by increasing their control over health program design and delivery.

Authority Level

Supplementary Health Benefits

PAA Level

2. Objectives and results

The Canada Health Act requires that provinces and territories provide coverage for "insured services" (medically necessary hospital and physician services) to all eligible residents including First Nations and Inuit. Individuals may have access to other health-related goods and services through other publicly-funded programs or through private insurance plans. ISC through its Non-Insured Health Benefits (NIHB) Program is a national program that provides registered First Nations and recognized Inuit in Canada with coverage for a range of medically necessary health-related goods and services not provided through other private or provincial/territorial programs.

The benefits covered by the NIHB Program include: pharmacy benefits (prescription drugs and some over-the-counter medication), medical supplies and equipment, dental care, vision care, mental health counselling, and medical transportation benefits to access medically required health services not available on reserve or in the community of residence.

The objectives of the NIHB Program are to provide non-insured health benefits to First Nations and Inuit people in a manner that:

3. Eligible recipients and annual maximum amount payable

The following classes of recipients are eligible for funding under the Supplementary Health Benefits Authority categories of contribution. The following table lists the different classes of eligible recipients and the annual maximum amount payable for this AuthorityFootnote 2.

The annual amount for the Supplementary Health Benefits Authority for each recipient will not exceed the following dollar values listed in Table 1 of this document.

Table 1 – Eligible recipients and annual maximum amount payable (,000's)
Eligible recipients Supplementary Health Benefits
First Nations in Canada* (that is, Communities, Bands, District, Tribal Councils and Associations) $15,000
Inuit Associations, Councils and HamletsTable note * $15,000
Canadian national Indigenous organizations $1,250
Non-governmental and voluntary associations and organizations, including non-profit corporations $22,000
Educational institutions, hospitals and treatment centres $9,000
Municipal, provincial and territorial governments negotiated amounts
Health authorities and health agenciesTable note * $8,000
Table note *

These amounts are based on a single community. If the recipient is a multi-community First Nations and/or Inuit group/organization, this amount will be multiplied by the number of individual communities involved.

Return to table note * referrer

4. Eligible expenditures

As a result of the unique and complex nature of ISC-FNIHB transfer payments, ISC will include a generic list of specific eligible key activities which fall under the Supplementary Health Benefits Authority. See Appendix C. Generally, eligible expenditures will include administration of the program, staff salaries and benefits, contracts related to program planning, delivery and evaluation, staff travel, office supplies, accommodation, printing, staff training, operation and maintenance of health facilities, utilities such as broadband connectivity and telecommunications, minor equipment and furniture for eligible program activities. Other expenditures may be considered eligible based on program plans provided. These are subject to ISC review and approval. While these are the broad expenditure categories, considerations may be given to allow other expenditures related to cultural and traditional activities. However, each approved plan will describe the eligible activities to be undertaken and a clause which states that all expenditures must be related to the delivery of health programs and services as defined in the agreement.

5. Stacking provisions

The maximum level (stacking limits) of total Canadian government funding (federal, provincial, territorial and municipal assistance for any one activity, initiative or project) for recipients will not exceed 100% of eligible expenditures. The stacking limits must be respected when assistance is provided.

Recipients of contribution agreements are required to disclose any other government funding received for the same activity, initiative or project. Based on the provision of financial statements, financial reports and contribution audits, Indigenous Services Canada establishes whether stacking has occurred and if funds provided need to be recovered.

6. Basis and timing of payment

Payments are based on the achievement of predetermined performance expectations or milestones and/or a risk based approach. In ISC specific context and in order to provide cash flow to the recipient for delivering ongoing health programs and services, advance payments will be issued following a cash flow requirement forecast established in the contribution agreement. This may include, but is not limited to: historical funding levels, per capita, population/geographic indices, and the cost to deliver programs.

The method to be used to determine the amount of a contribution is based on a review of historical funding levels and/or utilization data, the Multi-Year Work Plan or Health Plan submitted, as well as the Program Plan.

For the purposes of putting in place (separate) contribution agreements with the Government of Nunavut the Government of Northwest Territories, and the Government of Newfoundland and Labrador, respectively, for the delivery of NIHB benefits to eligible First Nations and Inuit clients, the department may, when it considers it appropriate, reimburse the Government of Nunavut, the Government of Northwest Territories, and the Government of Newfoundland and Labrador, respectively for eligible expenses that each recipient has incurred from April 1st 2023 to the date of execution of the contribution agreement with the department. Eligible expenses may only be reimbursed following the submission of documentation to the satisfaction of the department. Canada's reimbursement of pre-agreement eligible expenses will be subject to the parameters specified in both the program terms and conditions and the contribution agreement.

7. Applications requirements

ISC offers a variety of consolidated contribution agreements to First Nations and Inuit recipients that vary in the level of control, flexibility, authority, reporting requirements and accountability. At a minimum, recipients have a set funding agreement which offers no flexibility, recipients deliver the programs and services as set out (prescribed) by the branch. First Nations and Inuit communities interested in having more control of their health programs and services can decide among different approaches based on their eligibility, interests, needs and capacity. It is at this time that a recipient undergoes a recipient readiness assessment for a more flexible funding approach. Recently the branch has also implemented the Risk Tolerance Strategy and this is another layer of assessing the recipient.

ISC has established relationships with First Nations and Inuit communities and other institutions through formal agreements to work together to develop, sustain and enhance their health, well-being and capacity to design, deliver and manage their health programs and services. By assuming control of their health programs and services, First Nations and Inuit are in a better position to meet their basic health needs. The long-term relationship established with eligible recipients impacts on the nature of the application requirements as well as on the level of flexibility of the financial arrangements chosen by both parties.

First Nations and Inuit interested in having more control of their health programs and services, have access to various types of funding approaches based on the demonstration of their eligibility, interests, needs and capacity. Based on need and capacity a recipient enters into the following funding approaches: set, fixed, flexible or block. Discussions between ISC and the eligible recipient are conducted to form a decision on the approach that is best for the recipient; however fixed, flexible or block contribution agreements under the Supplementary Health Benefits Authority require the explicit approval of the Assistant Deputy Minister (ADM), Regional Operations and the Senior ADM-FNIHB.

For initial contribution agreements, the recipient must provide:

The following requirements will apply to all community-based contribution agreements:

In the interests of promoting program coordination and avoiding reporting burden, ISC will support consolidation of the contribution agreement planning and reporting requirements among programs that are delivered under the same contribution agreement with different funding approaches. The consolidation of the contribution agreement planning and reporting requirements will be established based on the most flexible funding approach used by the recipient.

Renewal of contribution agreements

The decision to enter into subsequent contribution agreements will be based on:

ISC may sign agreements with eligible recipients in partnership with other Branches/Sectors of Indigenous Services Canada and/or other federal departments for the provision of health services, specific programs and/or block-funded services. All other aspects of the terms and conditions will remain applicable under these agreements while trying to ensure seamless requirements between funders.

8. Due diligence in managing and administering the Transfer Payment Guidelines

Indigenous Services Canada ensures that FNIHB has financial resources for the effective, management, administration, and contribution audit activities related to programs under these terms and conditions.

8.1 Performance Measurement Strategy

The Performance Measurement Strategy developed for this authority demonstrates the department's intention and capacity to measure performance against key results commitments on an ongoing basis (ongoing performance measurement) and periodically through program specific research projects. The performance measurement strategy covers:

  • main activities of the program, and its clients or target populations
  • expected results
  • performance indicators
  • data collection sources and methods
  • responsibility and frequency for collection and
  • reporting method

Departmental systems, procedures and resources are in place to ensure due diligence in approving transfer payments, verifying eligibility and entitlement, and managing and administering the Contributions Program. As the manager responsible for the Supplementary Health Benefits Authority, the Senior Assistant Deputy Minister or designated representative will ensure:

  • recipients are provided with appropriate assistance, advice or expertise
  • progress of approved projects is monitored
  • public funds are being managed appropriately

Indigenous Services Canada has established a Transfer Payment Management Control Framework (MCF) that ensures due diligence in the establishment and administration of contribution agreements. In addition, ISC has policies, procedures, a contribution management system and training tools to support the management of all contribution agreements.

ISC uses standard agreements to serve as vehicles for the administration and management of First Nations and Inuit community health programs and resources. These agreements vary in terms of level of control, flexibility, authority and, reporting requirements as described in the applicable Performance Measurement Strategy (ies). These agreements define the funding mechanisms in order to meet the needs of the recipient while taking capacity into account.

Expected results Performance indicators
Access to non-insured health benefits appropriate to the unique health needs of First Nations people and Inuit Percentage of FN/I population who accessed NIHB by type of benefit:
  • Pharmacy
  • MS&E
  • Medical Transportation
  • Dental Care
  • Vision Care
  • Mental Health Counselling
Efficient management of access to non-insured health benefits Administrative cost ratio (ratio of administration costs to benefit expenditures)

8.2 Intervention policy

As a result of the unique relationship developed with the recipients receiving funding to deliver health programs and services, an intervention policy has been developed to provide a framework for responding to the difficulties encountered by recipients with the management and/or delivery of programs. The intervention policy provides a list of potential triggers or indicators of the need for intervention, including default of the terms of the funding agreement, health emergencies, failure to deliver health programs and services and administrative/managerial difficulties. When intervention is required, the policy stipulates that the level of intervention must be appropriate to the situation, as determined through discussion with the recipient. Intervention may lead to third party management or other remedial management activities. Indigenous Services Canada may sign agreements, either alone or jointly with other departments, in support of remedial management activities, including third party management agreements.

8.3 Reporting requirements

The contribution agreement contains provisions that outline the financial and non-financial reporting required from recipients. The level and frequency of reporting will vary depending on the mode of delivery. For targeted programs, reporting and accountability requirements specified in the contribution agreement will be at a level and frequency that is appropriate to determine whether program specific delivery requirements have been met and if expenditures were made by the recipient in accordance with the terms of the agreement.

Where special, time-limited funding is made available for programs or services aimed at specific health issues, the contribution agreement will stipulate any additional conditions associated with the funding. Unless otherwise specified, special, time-limited funding must be spent only for the purpose for which such funding is provided.

Existing mechanisms will be utilized to ensure that adequate reporting relationships, policy directions and administrative processes are in place to support the implementation, monitoring, and risk management of the transfer payments to meet the accountability of the recipient, the department and of the minister.

Contribution agreements with municipal, provincial and territorial governments, health agencies and health authorities as well as international organizations, require adjustments to accountability requirements, in order to align with existing accountability structures and legal obligations of these organizations. These adjustments are intended to avoid duplication and facilitate integration. A summary table of the requirements for due diligence is presented in Appendix D.

9. Audit framework

9.1 Contribution audits

Risk-based contribution audits are conducted in accordance with the ISC-FNIHB Audit and Quality Assurance Framework. This framework presents the kind of audit activities that the Branch may conduct, the related roles and responsibilities and the approval process. Contribution Audits are carried out in accordance with an annual audit risk-based audit plan that covers audits to be conducted based on an evaluation of risks.

The operational risks considered are the probability that:

  • First Nations and Inuit communities do not receive health programs and services for which they are entitled
  • Program funds are not used for intended purposes or in non-conformance with the terms and conditions of the contribution agreement or that First Nations and Inuit internal control practices are inappropriate
  • Program funds being used for personal profit

Indigenous Services Canada is responsible for determining whether recipients have complied with the terms and conditions applicable to the contributions. ISC can look at individual contribution agreements based on systematic risk assessment and intuitive risk assessment of program management when a problem is suspected, or when program internal controls have failed (in other words financial and operational monitoring).

9.2 Program audits

The internal audit function within the Audit and Assurance Services Branch is a professional, independent, and objective assurance and consulting activity designed to add value and improve the department's operations through a systematic, disciplined approach to evaluating and improving the effectiveness of risk management, control, and governance processes. Internal audits are selected using a risk-based audit planning process that spans multiple years, focuses primarily on departmental areas of high risk and significance and also considers departmental priorities.

A Risk Management Strategy to support the Supplementary Health Benefits Authority was developed which details the risk profile for each main component of this authority. A risk assessment tool was also developed to standardize the risk. Audit plans include provision for the review of internal management policies, practices and controls over transfer payment programs, and determination of the adequacy of the departmental processes to track whether recipients have complied with the requirements of applicable contribution agreements.

10. Official languages

Where a program supports activities that may be delivered to members of either official language community, access to services from the recipient shall be provided in both official languages where there is sufficient demand. In addition, ISC will ensure that the design and the delivery of programs respect the obligations of the Government of Canada as set out in Part VII of the Official Languages Act by ensuring that these projects provide benefits to all Indigenous Canadians, including French and English minority communities. ISC will ensure that it has the capacity to communicate with, and provide services to, members of the public in the official language of their choice. All communication with the public from ISC (in other words press releases, announcements) will be in accordance with the Official Languages Act.

11. Other terms and conditions

11.1 Intellectual property

Copyright in any material created by the funded recipient as the result of a contribution agreement related to the delivery of health programs and services in First Nation or Inuit communities will vest in the recipient. The minister shall be entitled to use, reproduce and translate any such copyright material for any government purpose and may share such materials with provincial or territorial governments for internal use only, subject to deletion of any personal or confidential information where required by law. The minister shall not otherwise distribute or disclose any material outside of the federal government unless authorized by law or the recipient.

Where a funded project or activity involves or additionally includes the creation of studies, research, reports, communications or other media relating to Indigenous health or the development of knowledge relating to Indigenous health, copyright will again vest in the recipient. The minister shall be entitled to use, reproduce and translate any such copyright material for any government purpose and may share such materials with provincial or territorial governments for internal use only, subject to deletion of any personal or confidential information where required by law. The minister shall also be entitled, by way of cost-free and royalty-free license, to distribute or disclose such materials outside of the federal government to any party if the materials are non-confidential information under the agreement and where the distribution is for non-commercial purposes only. For confidential studies or reports, external distribution should only be in accordance with the consent of those whose rights are affected or in accordance with law.

11.2 Termination

Either party may terminate a contribution agreement without cause by giving the other party notice in writing in accordance with processes defined in the contribution agreement. A termination clause is included in each agreement. The minister may terminate at any time within the course pursuant to the remedies on default section of the contribution agreement or for reasons of appropriation.

12. Non-monetary contributions

The minister may contribute goods, assets or services (rather than funding) to the recipient for health purposes. Non-monetary contributions may be employed in cases where the process would be of greater advantage to both parties and will not undermine long term objectives to increase First Nation and Inuit control of the delivery of health programs and services. Non-monetary contributions may consist of any good, asset or service that is required for, or can be used by, the recipient for health purposes, and may include, for the purposes of Supplementary Health Benefits: (i) any medical equipment or assets (and repairs thereto) for use by a recipient or that supports other health programs funded or delivered by the minister; (ii) goods or services required by the recipient to implement programs supporting Jordan's Principle.

The minister will use Vote 10 funds for all non-monetary contributions, including the contracting for and delivery of such contributions to the recipient's community or the location where the recipient delivers health programs and services. The minister will follow all federal contracting laws and policies for the purchase of non-monetary contributions. The minister will ensure that the recipient receives non-monetary contributions on the condition that they be used for health purposes and may require reporting and may audit for this purpose.

13. Funding approaches

The diversity of interests, needs and capacities of the recipients leads to the requirement for divergent methods of delivering health community programs and services. This requires adaptable vehicles for the administration and management of health programs and services, which vary in terms of level of control, flexibility, reporting requirements and accountability. ISC will be using the following types of funding approaches; Set, Fixed, Flexible or Block. The funding approach relevant to programs and services is defined in the program framework and is dependent on the capacity of the recipient to manage and deliver programs, the class of eligible recipient, and the nature of the program. Fixed, Flexible or Block Contribution Agreements under the Supplementary Health Benefits Authority require the explicit approval of the Assistant Deputy Minister (ADM), Regional Operations and the Senior ADM-FNIHB. The funding approaches are further described in Appendix B.

14. Terms and conditions effective date

These terms and conditions come into effect on February 28, 2024.

Appendix B: Funding approaches

Contribution agreements can be established by combining programs and services from the different authorities (Primary Health Care, Supplementary Health Benefits and Health Infrastructure Support). The funding approaches within these authorities can be applied in a way that best suits the needs and capacity of the recipients provided that the approach used is within the approved program and policy framework established for the Branch.

Programs or services that are aimed at specific health issues may receive special time-limited funding, and this funding will have to be accounted for separately, no matter which funding approach is used. Time limited and additional programs/services may also be considered to complement core programs.

Exceptions:

Project-based agreements
For contribution agreements which are not community-based, but support the improved capacity of First Nations and Inuit to take on the responsibility of program management and delivery of effective programs and services, recipients will need to meet the requirements as outlined in Table 2, but their plan will take the form of a project proposal, budget, forecast or equivalent planning documents.

The following table provides an overview of the funding approaches that ISC will be using as well as the distinct differences and reporting requirements.

Table 2: Funding approach comparison
Requirements Set Fixed Flexible Block
Planning Recipient follows multi-year Program Plan. This plan will include: objectives, activities that will be delivered. Recipient follows multi-year Program Plan. This plan will include: objectives, activities that will be delivered. Recipient establishes Multi-Year Work Plan including a health management structure. This plan will include a budgetary plan, key priorities, objectives and activities that will be delivered. Recipient establishes a Health Plan including a health management structure. The Health Plan will include key priorities, objectives, activities, mandatory health programs and other programs and services, annual reporting requirements, as well as information on the provisions of the professional / program advisory functions where applicable.

Ability to redesign non-mandatory programs.

Ability to foster integration initiatives with flexible approaches and intergovernmental arrangements.
Reallocation of funds Recipients able to reallocate funds within the same Budget Activity , on written approval by the minister within the fiscal year reporting period. Recipients able to reallocate funds within the same Budget Activity. Recipients able to reallocate funds in the same Program Authority. Recipients able to reallocate funds across authorities (with the exception of specifically identified programs).
Financial reporting Final (year-end) financial reports. Annual year-end audit report. Annual year-end audit report. Annual year-end audit report.
Annual program reporting Annual Report to the minister based on annual reporting guide. Annual Report to the minister based on annual reporting guide. Annual Report to the minister based on annual reporting guide. Annual Report to the minister based on annual reporting guide.
Unexpended funds No retention of surplus and no carry over of funds into the next fiscal year. Recipients are able to retain any unexpended funding remaining at the expiry of the agreement provided that the obligations and objectives set out in the agreement are met and the recipient agrees to use the unexpended funding for purposes consistent with the program objectives or any other purpose accepted by the minister. Recipients are able to carry over program funding annually for the duration of their agreement. Upon termination the recipient must reimburse the government any unspent funds. Recipients are able to retain surpluses to reinvest in health priorities.
Must ensure the provision of all mandatory programs

Appendix C: Eligible activities

In addition to the eligible expenditures listed in Section 5, the following table lists additional examples of the eligible key activities that fall under the Supplementary Health Benefits Authority:

Health benefits within the program activity Eligible key activities
Pharmacy Cost of drug items listed on the NIHB Drug Benefit List or approved as an exception in accordance with NIHB policy provisions.

Dispensing, professional, and/or mark up fees up to but not to exceed that provided by ISC.

Shipping and delivery charges for benefit items approved as per NIHB policy provisions when it is determined to be the most appropriate, economic and efficient method of transporting the benefit item to the client.

Health professional consultative services when it is determined to be the most efficient and economical method of supporting the provision of benefits and approved by ISC.
Medical supplies and equipment Cost of purchase/client reimbursement/co-pay or rental of medical supplies and equipment benefit item listed in NIHB medical supplies and equipment benefit list or approved as an exception in accordance with NIHB policy provisions.

Shipping and delivery charges for benefit items approved as per NIHB policy provisions when it is determined to be the most appropriate, economic and efficient method of transporting the benefit item to the client.

Professional assessment/fitting and/or dispensing fee (where eligible as per NIHB medical supplies and equipment policy) not to exceed that provided by ISC.

Costs of repair or maintenance of equipment (where eligible as per NIHB medical supplies and equipment policy and/or benefit list) up to, but not to exceed the cost of a new item and not to exceed that provided by ISC.

The costs of restocking fees and shipping costs for the provider to dissemble and ship to the manufacture any parts of a custom made or off the shelf product unused by the client.

Health professional consultative services when it is determined to be the most efficient and economical method of supporting the provision of benefits and approved by ISC.
Dental care Cost of dental services as outlined in the NIHB Dental Benefits Guide and approved in accordance with published policies, guidelines and criteria. Costs of eligible dental services cannot exceed those outlined in the NIHB dental benefits grid.

Transportation and meal costs not to exceed rates provided by ISC for contracted dentists brought into the community when it is determined to be the most appropriate, economic and efficient method for arranging for access to dental treatment for eligible clients.

Material costs (i.e. dental consumables or sundries) required for the provision of dental services when services are delivered in community by qualified dentist and not reimbursed on a fee for service basis. Dental equipment (e.g. x-ray machines, dental chairs, sterilizers, etc.) is not an eligible expenditure under the NIHB Program.

Per diem models may be considered when it is determined to be the most efficient and economical method of supporting the provision of access to dental services. If a per diem agreement is in place, providers cannot be reimbursed on a fee for service basis.

Cost of dental support staff when it is determined to be the most efficient and economical method of supporting the provision of service, not covered under fee for service or alternate payment arrangement and approved by ISC.
Vision care Eligible costs for benefits covered or approved as an exception in accordance with NIHB Guide to Vision Care Benefits and policy provisions.

Transportation and meal costs not to exceed rates provided by ISC for eligible vision care professionals brought into the community when it is determined to be the most appropriate, economic and efficient method for arranging for access to vision treatment for eligible clients.

Professional dispensing and/or service fees where applicable up to but not to exceed the rates outlined in the applicable NIHB vision care benefit grid(s).

Per diem models may be considered when it is determined to be the most efficient and economical method of supporting the provision of access to vision care services. If a per diem agreement is in place, providers cannot be reimbursed on a fee-for-service basis.

Cost of vision care support staff when it is determined to be the most efficient and economical method of supporting the provision of service, not covered under fee for service or alternate payment arrangement and approved by ISC.

Vision care professional consultative services when it is determined to be the most efficient and economical method of supporting the provision of benefits and approved by ISC.
Mental health counselling Professional fees for approved mental health services listed in the NIHB Guide to Mental Health Counselling Benefits or approved as an exception in accordance with NIHB policy provisions, up to but not to exceed the rates outlined in the NIHB mental health benefit grid(s).

Transportation and meal costs for contracted visiting mental health counsellors brought into the community when it is determined to be the most appropriate, economical and efficient method for arranging for access to mental health counselling for eligible clients not to exceed ISC negotiated rates.

In cases where recipients have funding agreements specific to the provision of traditional healing services in support of mental health: Service fees, honoraria or salaries as well as associated costs for traditional healer services provided in the community, whichever is determined to be the most appropriate method for arranging traditional cultural counselling for eligible clients.

Health professional consultative services when it is determined to be the most efficient and economical method of supporting the provision of benefits and approved by ISC.
Medical transportation Payment/reimbursement of the cost/co-pay of transportation, meals and accommodation (including hotels, apartment hotels, boarding homes, etcetera.) for eligible clients and approved escorts in accordance with the NIHB Medical Transportation policy, up to but not to exceed the rates provided by NIHB.

The purchase/lease, operating and maintenance of vehicle(s) and other motorized conveyances for the delivery of medical transportation services when it is determined to be the most appropriate long term, efficient, and economical method of transportation for the provision of medical transportation benefits to eligible clients.

Transportation, accommodation and meal costs for contracted visiting health professionals brought into the community when it is determined to be the most appropriate, economic and efficient method arranging for access to health services to eligible clients not to exceed rates provided by ISC.

Health Professional consultative services when it is determined to be the most efficient and economical method of supporting the provision of access to medically required health services, not covered under provincial/territorial health plan and approved by ISC.
Benefit administration and coordination General administrative costs related to benefit management including management oversight, janitorial services, general maintenance/repairs, legal, accounting and book keeping, heating, lighting, property rental/leasing, office supplies, photocopying, fax and telephone, staff training, bank fees, postage, shipping, human resources, pay services, etcetera.

Salaries/contract costs for employees of the recipient to manage and coordinate the delivery of benefits outlined in the funding agreement, such as support clerks and coordinators to arrange medical transportation benefits for eligible clients and approved escorts.

Salaries/contract costs for IT support software and computers systems used in the provision/coordination of medical transportation benefits.

Salaries/contract costs for employees of the recipient such as NIHB Navigator positions to provide support and assistance to clients in accessing NIHB benefits and related health services.

Purchase or rental of office equipment such as computers, photocopiers, etcetera, to support the cost-effective and efficient administration and management of the NIHB Program.

Appendix D: Summary of requirements for due diligence

Planning requirements (at the beginning of each year of agreement) Set Fixed Flexible Block
Program PlanFootnote 3 Yes Yes No No
Multi-Year Work Plan No No Yes No
Health Plan No No No Yes
Reporting requirements
Auditor's Report No Yes (annual) Yes (annual) Yes (annual)
Balance Sheet
Combined Statement of Revenue, Expenditures and Accumulated Surplus
Financial Report on Health Program Expenditures Yes (year-end only) No No No
Report on the Provision of Mandatory Programs Yes (as required by authorities) Yes (as required by authorities) Yes (as required by authorities) Yes (as required by authorities)
Annual Report to the Minister No No No Yes
Report on Program Activities (other than mandatory) Yes Yes Yes No

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