Contact the Non-Insured Health Benefits program

Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities

If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB Program or you need to access other services covered under NIHB, we can help. Find toll free telephone numbers for all benefits and all regions below.

On this page

Email the program

If you have questions or comments, email us.

Headquarters

Non-Insured Health Benefits program
Address locator: 1909A
Ottawa ON K1A 0K9
Email: sac.nihb-ssna.isc@canada.ca
Toll free: 1-800-567-9604
Fax: 613-954-5265
Teletypewriter: 1-866-553-0554

Dental benefits

Dental Predetermination Centre (dental services)

Non-Insured Health Benefits
Address locator: 1902D
Ottawa ON K1A 0K9
Toll free: 1-855-618-6291
Fax: 1-855-618-6290

Dental Predetermination Centre (orthodontic services)

Non-Insured Health Benefits
Address locator: 1902C
Ottawa ON K1A 0K9
Toll free: 1-866-227-0943
Fax: 1-866-227-0957

Pharmacy benefits

Providers requesting prior approval of drug benefits on behalf of NIHB recipients may call the:

NIHB Drug Exception Centre

Address locator: 1902D
Ottawa ON K1A 0K9
Toll free: 1-800-580-0950
Fax: 1-877-789-4379

Teletypewriter: 1-800-465-7735 (Services Canada)

Other benefits: contact your regional office

Coordinates by province from east to west

Atlantic (PEI, NS, NB, NL)

Non-Insured Health Benefits
1505 Barrington St Suite 1525
Halifax NS B3J 3Y6
Toll free: 1-800-565-3294
Email: sac.nihb-atlfnihb.isc@canada.ca

Medical & transportation and vision care
Fax: 1-800-377-9288

Medical supplies and equipment and mental health counseling
Fax: 1-866-963-7700

Québec

Non-Insured Health Benefits
Guy-Favreau Complex East Tower Suite 202
200 René-Lévesque Bd W
Montreal QC H2Z 1X4

Mental health counseling
Telephone: 514-496-4270
Toll free: 1-877-583-2965
Fax: 514-496-2962

Vision care, medical supplies and equipment and medical transportation
Telephone: 514-283-1575
Toll free: 1-877-483-1575
Fax: 514-283-7762
Fax toll free: 1-855-244-4470

Ontario

Non-Insured Health Benefits
Sir Charles Tupper Building
2720 Riverside Dr 4th floor
Address Locator: 6604E
Ottawa ON K1A 0K9

General NIHB inquiries
Toll free: 1-800-640-0642
Fax: 613-952-7054
Email for invoice or claim submission, related inquiries: Nihbontarioinvoices@hc-sc.gc.ca

Medical supplies and equipment, vision care (including eyewear), mental health counseling (vendors and providers only)
Toll free: 1-800-881-3921

Medical transportation (Southern zone)
Toll free: 1-800-881-3921

Medical transportation (Sioux Lookout zone)
Toll free: 1-807-737-5820 (weekdays 8 am to 4 pm Central time, except statutory holidays)
Toll free: 1-807-737-0828 (weekends and statutory holidays 8 am to 4 pm, Central time)
Toll free: after hours support (outside above listed hours): 1-833-MED-TRAV (1-833-633-8728)

Medical transportation (Thunder Bay zone)
Telephone: 1-807-343-5390 or toll free 1-877-779-7749

Manitoba

Non-Insured Health Benefits
391 York Avenue Suite 300
Winnipeg MB R3C 4W1

Medical supplies and equipment, mental health counseling and vision care
Toll free: 1-800-665-8507
Fax: 1-800-289-5899

Medical transportation
Toll free: 1-877-983-0911
Fax: 204-984-7834

Saskatchewan

Non-Insured Health Benefits
Alvin Hamilton Building
1783 Hamilton St room 098
Regina SK S4P 2B6
Toll free: 1-866-885-3933
Email: sac.sasknihb_inquiries.isc@canada.ca (client, public inquiries)
sac.nihb-skverification-ssna-skverification.isc@canada.ca (provider inquiries)

  • Reception on main level
  • Medical transportation and mental health counselling are available 24 hours a day, 7 days a week when calling the toll free number

Alberta

Non-Insured Health Benefits
Canada Place
9700 Jasper Avenue Suite 730
Edmonton AB T5J 4C3

General NIHB inquiries
Telephone: 780-495-2694
Toll free: 1-800-232-7301

Medical transportation
Telephone: 780-495-2708
Toll free: 1-800-514-7106

British Columbia

First Nations clients living in BC

Important information for Non-Insured Health Benefits clients living in British Columbia: First Nations Health Authority.

First Nations Health Authority (FNHA)
757 West Hastings St Suite 540
Vancouver BC V6C 3E6
Toll Free: 1-855-550-5454

Inuit clients living in BC

NIHB-eligible Inuit and non-residents living in BC will be served by the Alberta region.

For information regarding assistance with coverage of your BC health care premiums, please call 1-800-663-7100 to confirm your eligibility for the Medical Services Plan (MSP) premium assistance and to register with the MSP program.

Northern Region

Northwest Territories and Nunavut

2720 Riverside Drive
Address locator: 6604C
Ottawa ON K1A 0K9
Toll free: 1-888-332-9222
Fax: 1-800-949-2718

Northern Region (Yukon office)

Non-Insured Health Benefits
300 Main St Suite 100
Whitehorse YT Y1A 2B5
Telephone: 867-393-3800
Toll free: 1-866-362-6717
Fax: 1-867-667-3999

Related links

Date modified: