Contact the Non-Insured Health Benefits program

NIHB provides eligible First Nations and Inuit with coverage for a range of health benefits including drugs, dental and vision care, medical supplies and equipment, mental health counselling and medical transportation.

Important message for Non-Insured Health Benefits (NIHB) clients evacuated from their communities

If you have been evacuated from your community and need to refill or replace items that were covered by the NIHB program or you need to access other services covered under NIHB, we can help. Find toll free telephone numbers for all benefits and all regions below.

On this page

Email the program

If you have questions or comments, email us.

Headquarters

Non-Insured Health Benefits program
Address locator: 1909A
Ottawa ON K1A 0K9
Email: nihb-ssna@sac-isc.gc.ca

Dental benefits

Dental Predetermination Centre (dental services)

Non-Insured Health Benefits
Address locator: 1902D
Ottawa ON K1A 0K9
Telephone (toll free): 1-855-618-6291
Fax (toll free): 1-855-618-6290

Dental Predetermination Centre (orthodontic services)

Non-Insured Health Benefits
Address locator: 1902C
Ottawa ON K1A 0K9
Telephone (toll free): 1-866-227-0943
Fax (toll free): 1-866-227-0957

Pharmacy benefits

Providers requesting prior approval of drug benefits on behalf of NIHB clients may call the:

NIHB Drug Exception Centre

Address locator: 1902D
Ottawa ON K1A 0K9
Telephone (toll free): 1-800-580-0950
Fax (toll free): 1-877-789-4379

Teletypewriter: 1-800-465-7735 (Services Canada)

Other benefits: contact your regional office

Coordinates by province from east to west

Atlantic (NL, NS, PE, NB)

Non-Insured Health Benefits
1505 Barrington St Suite 1525
Halifax NS B3J 3Y6
Telephone (toll free): 1-800-565-3294
Email: nihb-atlfnihb@sac-isc.gc.ca

Medical transportation and vision care
Fax (toll free): 1-800-377-9288

Medical supplies and equipment and mental health counselling
Fax (toll free): 1-866-963-7700

Quebec

Non-Insured Health Benefits
Guy-Favreau Complex East Tower Suite 202
200 René-Lévesque Blvd W
Montreal QC H2Z 1X4

Vision care, medical supplies and equipment, mental health counselling and medical transportation
Telephone: 1-514-283-1575
Telephone (toll free): 1-877-483-1575
Fax: 1-514-283-7762
Fax (toll free): 1-855-244-4470

Ontario

Non-Insured Health Benefits
Sir Charles Tupper Building
2720 Riverside Drive 4th floor
Address Locator: 6604E
Ottawa ON K1A 0K9

Client information line
Telephone (toll free): 1-800-640-0642
Fax (toll free): 1-800-806-6662
Email for invoice or claim submission, related inquiries: onnihbinvoices-facturesssna@sac-isc.gc.ca

Medical supplies and equipment, vision care (including eyewear), mental health counselling (vendors and providers only)
Telephone (toll free): 1-800-881-3921

Medical transportation (Ottawa office)
Telephone (toll free): 1-800-881-3921

Medical transportation (Sioux Lookout office)
Telephone (toll free): 1-888-283-8885

  • 8 a.m. to 4 p.m. CST: Monday to Friday
  • Saturday and Sunday: Urgent only
    • Medical transportation discharge travel for NIHB clients with community of residence in the Sioux Lookout area provided by:
      • Sioux Lookout First Nations Health Authority discharge (clients discharged from Manitoba and Ontario): 1-833-633-8728
      • Wequedong discharge (clients discharged from Thunder Bay): 1-807-625-6039

Medical transportation (Thunder Bay office)
Telephone: 1-807-343-5390
Telephone (toll free): 1-877-779-7749

Manitoba

Non-Insured Health Benefits
391 York Avenue Suite 300
Winnipeg MB R3C 4W1

Medical supplies and equipment, mental health counselling and vision care
Telephone (toll free): 1-800-665-8507
Fax (toll free): 1-800-289-5899

Medical transportation
Telephone (toll free): 1-877-983-0911
Fax: 204-984-7834

Saskatchewan

Non-Insured Health Benefits
Alvin Hamilton Building
1783 Hamilton St room 098
Regina SK S4P 2B6
Telephone (toll free): 1-866-885-3933
Email: sac.sasknihb_inquiries.isc@canada.ca (client, public inquiries)
sac.nihb-skverification-ssna-skverification.isc@canada.ca (provider inquiries)

  • Medical transportation and mental health counselling are available 24 hours a day, 7 days a week when calling the toll free number

Alberta

Non-Insured Health Benefits
Canada Place
9700 Jasper Avenue Suite 730
Edmonton AB T5J 4C3

General NIHB inquiries
Telephone (toll free): 1-800-232-7301
Email: abnihbqa-qrssna@sac-isc.gc.ca

Medical supplies and equipment
Fax (toll free): 1-833-897-5805

Medical transportation
Telephone: 780-495-2708
Telephone (toll free): 1-800-514-7106
Fax: 780-495-7080
Email: sac.eru-ure.isc@canada.ca (general inquiries only)

Mental health counselling
Fax (toll free): 1-833-897-5808

Vision Care
Fax (toll free): 1-833-897-5807

British Columbia

First Nations clients living in BC
Health Benefits for First Nations clients living in British Columbia are provided by the First Nations Health Authority.

First Nations Health Authority (FNHA)
757 West Hastings St Suite 540
Vancouver BC V6C 3E6
Telephone (toll free): 1-855-550-5454

Inuit and non-resident First Nations NIHB clients in BC
Inuit and non-resident First Nations accessing services in BC can contact the NIHB program at 1-800-232-7301.

Northern Region (YT, NT, NU)

Yukon

Yukon: medical transportation and mental health counselling
Non-Insured Health Benefits
300 Main St Suite 100
Whitehorse YT  Y1A 2B5
Telephone: 867-393-3800
Telephone (toll free): 1-866-362-6717
Fax: 1-867-667-3999
Fax (toll free): 1-866-225-0569

Vision care, medical supplies and equipment
Non-Insured Health Benefits
2720 Riverside Drive
Address locator: 6604C
Ottawa ON  K1A 0H4
Telephone (toll free): 1-888-332-9222
Fax (toll free): 1-800-949-2718

Northwest Territories and Nunavut

Eyewear, medical supplies and equipment
Non-Insured Health Benefits
2720 Riverside Drive
Address locator: 6604C
Ottawa ON  K1A 0H4
Telephone (toll free): 1-888-332-9222
Fax (toll free): 1-800-949-2718

Medical transportation, eye examinations and mental health counselling
Services for eligible clients in these territories are managed by the territorial governments. Clients living in these Territories who access these services when out of territory should contact the NIHB office in the region where they obtained services to make a claim.

Government of Northwest Territories
Department of Health and Social Services
P.O. Box 1320
Yellowknife NT  X1A 2L9
Telephone (toll free): 1-800-661-0830

Nunavut Health Insurance Programs
Office Department of Health
Bag 3
Rankin Inlet, NU  X0C 0G0
Telephone (toll free): 1-800-661-0833
Email: https://www.gov.nu.ca/health/information/non-insured-health-benefits

Express Scripts Canada (ESC)

For assistance with services provided by Express Scripts Canada, including Express Scripts Canada NIHB client and provider web accounts, provider enrolment, claims, billing and reimbursement requests for pharmacy, dental, medical supplies and equipment, vision care and mental health counselling benefits.

NIHB call centre at Express Scripts Canada

Client inquiries
Telephone (toll free): 1-888-441-4777

Provider inquiries
Telephone (toll free): 1-888-511-4666

Provider enrolment
Fax (toll free): 1-855-622-0669

Claims submission
Fax (toll free): 1-888-249-6098

Website: Express Scripts Canada NIHB provider and client website

Related links

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