Accessibility feedback process at Indigenous Services Canada (ISC)

Your feedback will help Indigenous Services Canada (ISC) identify and break down accessibility barriers. Provide feedback on the ISC Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

How to provide feedback

The CIRNAC Senior Policy Advisor on accessibility is designated to receive feedback or alternate format requests on behalf of ISC. We will acknowledge receipt of all accessibility feedback received, unless submitted anonymously.

You can also contact our Senior Policy Advisor via:


Phone: 1-800-567-9604

Mail: 15 Eddy Street, Mail stop 15-4, Building les Terrasses de la chaudière, Gatineau, QC K1A 0H4

Submit anonymous feedback

If you want to provide anonymous feedback:

If you want a response

If you've asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that's the case for your feedback, we'll still follow up to let you know what we're doing.

Online form or email feedback

We will respond by email within 7 business days.

Phone feedback

We will respond by phone within 7 business days.

Mail-in feedback

We will respond by mail within 7 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don't identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessible Canada Act Implementation Secretariat.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by email at or telephone at 1-800-567-9604.

Formats available:

Did you find what you were looking for?

What was wrong?

You will not receive a reply. Don't include personal information (telephone, email, SIN, financial, medical, or work details).
Maximum 300 characters

Thank you for your feedback

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