2024-2025 Annual Report to Parliament: Access to Information Act

Introduction
Performance
Proactive Publication
1. Proactive Publication under Part 2 of the ATIA
Highlights
1. 2024-2025 Points of Interest
Annex A
Annex B

Introduction

roman numeral 1I. Introduction

The purpose of the Access to Information Act (ATIA) is to provide Canadians with access to records under the control of federal institutions, except for records subject to limited and specific exemptions and exclusions.

This report reflects activities of Indigenous Services Canada (ISC), with respect to the stated legislation, for the period of April 1, 2024 to March 31, 2025.

The annual report is tabled in Parliament pursuant to section 94 of the ATIA and in accordance with section 20 of the Service Fees Act. The report describes the activities of ISC that support compliance with access to information legislation.

Indigenous Services Canada's Mandate

The primary mandate of ISC is to work collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. The Department aims to support and empower Indigenous Peoples to independently deliver services and address the socio-economic conditions in their communities.

ISC has been given the responsibility to identify the best models for delivering improved services to Indigenous Peoples and improve accountability to Indigenous Peoples for the quality of services delivered by the Department.

As Canada moves towards greater Indigenous self-government, ISC will oversee the provision of existing services to Indigenous Peoples, and particularly First Nations under the Indian Act, including the provision of community infrastructure, emergency management, water, education, moneys and trusts, and registration.

The Department works in collaboration with its partners to create systemic change in how the federal government delivers health services to Indigenous Peoples.

roman numeral 2. Organization

Administration of the Access to Information Act at Indigenous Services Canada

ISC's Access to Information and Privacy Office (ATIPO) receives requests for records from the Canadian public and processes them on behalf of the Minister and the Department. They perform their duties under the ATIA and the Privacy Act (PA) and through a Ministerial delegation order.

The ATIP Office is situated in the Corporate Secretariate.The Corporate Secretary is a member of the ISC Senior Management Table.

The ATIP Office also coordinates and implements policies, guidelines and procedures to ensure departmental compliance with the ATIA and PA. Workshop presentations, training courses and awareness sessions designed to increase access to information and privacy capacity across the Department are also provided.

Under section 96, CIRNAC provides shared ATIP services to Indigenous Servies Canada (ISC) through Service Level Agreements (SLA). ISC's Corporate Secretary manages the SLA for approval and it is updated yearly

Delegation of ministerial responsibilities for the ATIA and PA remains institutionally specific.

Under a shared service model, all ATIP analysts process requests for both ISC and CIRANC. Requests are varied in volume and complexity and treated separately.

The ATIP Office provides advice and guidance to the Department on a number of topics:

Application of the ATIA and PA;
Release of sensitive or protected information to the public;
Education and awareness of access to information and privacy issues throughout the Department; and
Proactive publications.

The Intake Team triages and coordinates the receipt of requests for records from the Canadian public or persons residing in Canada under the control of the Department and made pursuant to the ATIA and PA.

The Operations Team processes records in line with the ATIA and PA. The Team ensures that responses are provided within the legislated timeframe.

In addition to the ATIP Office, within each of the sectors and regional offices of ISC there are ATIP Liaison Officers (ALOs) who receive callouts from the ATIP Office and subsequently task the requests to areas within their sector to retrieve records. ALOs play a crucial role in ensuring the appropriate records, impact statements and approvals are obtained and communicated to the ATIP Office within the designated time allowances.

ATIP analysts work closely with the relevant program areas in order to ensure that all responsive documents are identified and to ensure that the information contained within those documents are treated in accordance with the Acts. This work ensures departmental records are appropriately disclosed to the Canadian public in support of openness and transparency.

All requests are monitored and processed using the AccessPro case management system. The ATIP Office will be transitioning away from this sunsetting case management system. A new system called ATIPXpress has been procured. This solution was chosen to increase efficiency by reducing processing times and moving away from a more manual system. It will reduce the number of late complaints received due to missing legislative timelines. This new case management system provides a supported, stable, and technologically contemporary tool to manage both Departments' workloads fluidly within one system, further cutting processing time. The solution is expected to be implemented in fiscal 2025-2026.

ATIP Operations is working on updating and formalizing their Developmental Program in order to recruit and retain qualified analysts with specialized skills. The multi-phased program is based on performance benchmarks that clearly state the expectations at each level from CR-04 to PM-06. An employee can choose to participate in the program to develop their skills, build experience and advance their careers within the organization. With guidance from the Team Leaders, analysts can gain specialized expertise related to ISC's unique record sets.

This program is developed with the intent to be open and transparent in order to develop and retain current staff and provide growth opportunities within the ATIP Office and the Department. The pilot Developmental Program has been highly successful. This reporting period, eleven analysts were promoted or provided acting opportunities based on their success in the pilot program.

The Department has continued to meet its proactive publication requirements in this reporting period and has published briefing material titles submitted to the Minister and Deputy Minister on a monthly basis as well as the summaries of the completed requests on the Open Government Portal, thereby continuing to improve communication with applicants and promoting transparency.

The Department continued to use the Microsoft Office 365 tools, to communicate internally and engage with key stakeholders. The ATIP office also leveraged these tools for the transfer of information with sectors to allow for business continuity within the hybrid workplace structure.

To better serve our clients, the Department participates in the Access to Information and Privacy Online Request Service. Canadians can submit requests under the Acts through this online channel administered by TBS.

The ATIPO continues to work in a hybrid model. Since pandemic response conditions substantially reduced the use of paper, the office mostly received electronic requests and records. It provided release packages electronically to applicants with the use of E-post Connect, which was implemented in February 2020.

roman numeral 3. Delegation Order

Under section 95 of the ATIA, the Minister's authority may be delegated to departmental officials in order to administer the ATIA within ISC.

During the reporting period, the delegation order signed by Minister Marc Miller on November 6, 2020, was in effect (Annex A). Under section 95 of the ATIA, the order delegates full authority and responsibility for the ATIA to the following positions:

Deputy Minister
Associate Deputy Minister
Corporate Secretary
ATIP Coordinator
ATIP Deputy Directors

Director's Office

The Director (EX-01), as institutional ATIP Coordinator, holds full delegated authority under the ATIA. The Director is supported in day-to-day administrative tasks by the Deputy Director Operations (PM-06), Deputy Director Privacy/Policy (PM-06), an Administrative Assistant (AS-01) and is also supported in reporting by the Systems Administrator (AS-04)

Privacy/Policy Team

The Privacy/Policy Team is led by two Team Leaders (PM-05), who are responsible for ensuring the department is adhering to the collection, use and disclosure of personal information holdings as per the Privacy Act. They also ensure all policies for Access and Privacy align with Treasury Board policies and directives. The Privacy/Policy Team consists of Analysts at the PM-04, PM-03 and PM-02 levels who respond to privacy policy matters (such as privacy breaches, court ordered disclosure requests, Privacy Assessments, etc.) and provide training and Privacy advice. They are supported by an intake Clerk (CR-04).

Operations Team

The Operations Team is led by three Team Leaders (PM-05), who are responsible for the overview of request processing by their team, including the review of completed requests. The Operations Team consists of Analysts at the PM-04, PM-03, and PM-02 levels who process Access and Privacy requests of varying volume and complexity, as well as provide training

Intake Team

The Intake Team is led by one Team Lead (PM-5) and is comprised of various Intake Officers (PM-01s and CR-04s), who enter all applications into the electronic case management system, acknowledge receipt of requests, perform imaging services, interact with and respond to inquiries from the public.

Performance

roman numeral 4. Interpretation of the Statistical Report

ISC's Statistical Report and Supplemental Report were submitted to the Treasury Board Secretariat (TBS) on May 23, 2025 (Appendix B). The Report details various aspects of the requests ISC received and processed during the period of April 1, 2024 to March 31, 2025.

1. Requests under the Access to Information Act

1.1 Number of requests

In the 2024–2025 fiscal year, the department received 484 requests for records from the Canadian public, marking an increase of approximately 33% compared to the 363 requests received in 2023–2024 (see Table 1.1). When combined with the 255 requests carried over from the previous year, the department was responsible for processing a total of 739 requests during the reporting period.

ISC successfully closed 447 requests, a 23% increase, despite this, 292 requests were carried forward into the 2025–2026 reporting period, reflecting ongoing demand and the complexity of some files.

The listing of ISC's completed access to information requests can be found on the Open Canada's website.

Table 1.1.1 Number of requests 2021-2025
Number of Requests	2021-2022	2022-2023	2023-2024	2024-2025
Received during reporting period	444	412	363	484
Outstanding from previous reporting period	377	335	312	255
Total	821	747	675	739

Table 1.1b 2021-2025 Number of requests closed and carried over to next reporting period
Number of Requests	2021-2022	2022-2023	2023-2024	2024-2025
Closed during reporting period	484	435	421	447
Carried over to next reporting period	337	312	254	292

1.2 Sources of requests

In 2024–2025, there was a notable shift in the distribution of requesters compared to previous years. Requests from the public surged to 149, marking a 35% increase from 2023–2024 and the highest in the four-year period. Business requests also reached a four-year high at 97, showing steady growth since 2022–2023. Conversely, media requests declined sharply to 52, a 38% drop from the previous year. Organizational requests saw a significant rise to 31, more than quadrupling from the previous year's total of 7. Academia experienced a decline to 19, the lowest in the reporting period. Interestingly, the "Decline to Identify" category rebounded to 136 after a dramatic drop to 30 in 2023–2024, suggesting a renewed preference for anonymity. These trends reflect evolving patterns in access to information and stakeholder engagement across sectors.

	Public	Media	Business	Organization	Academia	Decline to Identify
2021-2022	105	76	87	7	45	124
2022-2023	84	71	71	3	28	155
2023-2024	110	84	95	7	37	30
2024-2025	149	52	97	31	19	136

1.3 Channels of requests

The Department receives requests through several channels, including the Government of Canada's Open Government Portal, email, mail, phone, fax, and in-person submissions. In 2024–2025, the Online Portal remained the primary method, accounting for 382 out of 484 requests, approximately 79% of all submissions. Email was the second most utilized channel, with 95 requests (20%), while mail accounted for 7 requests (1%). No requests were received via phone, fax, or in person during the reporting period (see Table 1.3).

Table 1.3 Channels of requests
Channel	Number of Requests
Online	382
E-mail	95
Mail	7
In person	0
Phone	0
Fax	0
Total	484

2. Informal Requests

Informal requests refer to requests for copies of previously released records under the Access to Information Act. In accordance with Treasury Board of Canada Secretariat (TBS) policy, federal institutions are required to publicly post summaries of completed access to information requests. Informal requests are not subject to application fees, and there are no legislated timelines for response. Additionally, requesters do not have a statutory right to file a complaint with the Office of the Information Commissioner of Canada (OIC) regarding the handling of informal requests.

2.1 Number of informal requests

During the 2024-2025 reporting period, ISC received 761 informal requests, representing a 133% increase compared to the 327 requests received in 2023–2024. With the addition of the 79 requests that were carried over from the previous year, this reflected a total of 840 informal requests to be processed. The Department completed 316 informal requests (38% of the informal requests) and carried 524 requests into the next reporting period 2025-2026.

Year	Number of Requests
2021-2022	231
2022-2023	915
2023-2024	327
2024-2025	761

2.2 Channels of informal requests

The channels of informal requests identify the methods used by the Canadian public to submit requests for previously released records. These include the Government of Canada's Online Portal, email, mail, phone, and fax. As part of a new reporting requirement, institutions now track the specific channels through which informal requests are received.

In 2024–2025, all informal requests were submitted either through the Government of Canada Online Portal or by email. Of the 761 informal requests received, 749 (98%) were submitted via the Online Portal, while 12 (2%) were received by email. No informal requests were submitted through mail, phone, fax, or in person during the reporting period.

2.3 Completion time of informal requests

Table 2.3 (below), reports the number of requests/completion time for the 316 informal requests closed during the 2024-2025 reporting period. The table demonstrates the percentage of informal requests closed during the reporting period and the number of days it took to process and close them.

During the 2024–2025 reporting period, ISC closed 316 informal requests. The time required to complete these requests varied, reflecting the complexity and scope of the records involved. A small portion of requests, 28 in total, were completed within 30 days of receipt, indicating that some files were straightforward and readily accessible. However, a larger number, 33 requests, required between 31 and 60 days to process. The majority of informal requests took longer to complete, with 140 finalized within 61 to 120 days. An additional 45 requests were completed within 121 to 180 days, while 55 required between 181 and 365 days. A further 15 requests exceeded 365 days before completion. These figures highlight the operational demands associated with processing informal requests, particularly those involving large volumes of records or complex historical documentation.

**Table 2.3 Completion time of informal requests**

Days	Percentage
0 to 15 days	1%
16 to 30 days	5%
31 to 60 days	14%
61 to 120 days	39%
121 to 180 days	24%
181 to 365 days	12%
> 365 days	5%

2.4 Pages released informally

This section provides information on the number of informal requests closed in relation to pages released. Table 2.4 provides information on the number of informal requests that were closed during the 2024-2025 reporting period that fall under each range of pages released. Of the 316 requests completed, 112 were requests for copies of records previously processed through a formal access to information request.

Table 2.4 Pages released informally
Pages Released	Number of Requests	Pages Released
Less than 100	69	1,749
100 to 500	29	6,239
501 to 1000	8	5,466
1001 to 5000	6	7,818
Greater than 5000	0	0
Total	112	21,272

2.5 Pages re-released informally

Of the 316 informal requests completed, 204 requests were processed as re-releases. These requests were for copies of previously released records that were processed through informal requests.

2.5 Pages re-released informally
Pages Released	Number of Requests	Pages Released
Less than 100	125	3,583
100 to 500	59	14,830
501 to 1000	15	9,803
1001 to 5000	4	7,900
Greater than 5000	1	54,662
Total	204	90,778

3. Applications to the Information Commissioner on Declining to Act on Requests

In accordance with section 6 of the Access to Information Act (ATIA), federal institutions may apply to the Office of the Information Commissioner (OIC) for authorization to decline to act on requests deemed to be vexatious, made in bad faith, or otherwise an abuse of the right of access. During the 2024–2025 reporting period, Indigenous Services Canada (ISC) submitted five applications under this provision. The Department is currently awaiting a decision from the Information Commissioner on these submissions.

4. Requests closed during the reporting period

4.1 Disposition and completion time

Of the 447 formal access to information requests closed during the 2024–2025 reporting period, ISC was able to fully or partially disclose records in 206 cases, representing 46% of all requests. The remaining requests were either fully exempted (3%), resulted in no records found (29%), were abandoned by the requester (21%), or were transferred to another institution (1%) (see Table 4.1.1).

**Table 4.1.1 Percentage of completed files relevant to each disclosures**

Dispositions	Percentage
All disclosed	12%
Disclosed in part	34%
All exempted	3%
All excluded	0%
No records exist	29%
Request transferred	1%
Request abandoned	21%

During the reporting period, the majority of access to information requests were completed within 60 days, with 261 out of 447 requests (approximately 58%) finalized in this timeframe. Specifically, 113 requests were completed within 1 to 15 days, 75 within 16 to 30 days, and 73 within 31 to 60 days. However, a notable portion of requests required extended processing times: 56 took between 61 and 120 days, 24 between 121 and 180 days, and 38 between 181 and 365 days. Additionally, 68 requests exceeded 365 days to complete, representing over 15% of the total workload. These figures highlight both the efficiency in handling a large volume of requests promptly and the challenges posed by more complex or resource-intensive cases that require longer processing times. (Table 4.1.2).

Table 4.1.2 Disposition and completion time
Disposition of requests	Completion Time (days)
Disposition of requests	1 to 15	16 to 30	31 to 60	61 to 120	121 to 180	181 to 365	> 365	Total
All disclosed	2	16	20	11	1	3	3	56
Disclosed in part	1	11	15	28	20	32	43	150
All exempted	0	1	1	3	2	0	6	13
All excluded	0	0	0	1	0	1	0	2
No records exist	46	41	29	8	1	0	4	129
Request transferred	4	0	0	0	0	0	0	4
Request abandoned	60	6	8	5	0	2	12	93
Neither confirmed nor denied	0	0	0	0	0	0	0	0
Decline to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0
Total	113	75	73	56	24	38	68	447

4.2 Exemptions

The most commonly invoked exemption applied were pursuant to section 20(1) (third party) which was applied in 170 instances. The next most applied exemption, section 19(1) (personal information) was applied in 142 instances. The third most commonly applied exemption was section 21(1) (advice or deliberations), was applied in 114 instances. Each request under the Act can have more than one exemption applied (Table 4.2).

Table 4.2 Number of requests closed where exemption provisions were invoked
Section	Number of requests
13(1)(c)	7
13(1)(e)	1
14	5
14(a)	7
14(b)	1
16(1)(c)	1
16(2)	1
16(2)(c)	21
17	2
18(a)	2
18(b)	2
18(d)	1
19(1)	142
20(1)(a)	1
20(1)(b)	91
20(1)(b.1)	1
20(1)(c)	44
20(1)(d)	33
21(1)(a)	47
21(1)(b)	50
21(1)(c)	15
21(1)(d)	2
22	5
23	20
23.1	20

4.3 Exclusions

In 2024-2025, the Department applied 17 mandatory exclusion provisions on requests completed. The most frequent exclusion applied was section 69(1)(g) re (a), which are records containing information related to Memoranda to Cabinet (Table 4.3).

Table 4.3 Number of requests closed where exclusion provisions were applied
Section	Number of requests
68(a)	4
68.1	4
69(1)(a)	1
69(1)(g) re (a)	6
69(1)(g) re (e)	2

4.4 Format of information released

Over the course of this reporting period, the majority of responses were provided to the requesters electronically through E-post Connect or through e-mail. On two (2) occasions, individuals who did not have access to retrieve records electronically were provided with paper copies through regular mail.

4.5 Complexity

The following sections details several factors affecting the complexity of requests that were completed throughout 2024-2025.

4.5.1 Relevant pages processed and disclosed

Of the 447 requests closed during the 2024–2025 reporting period, 314 resulted in the processing of records, generating a total of 158,397 pages. Of these, 41,800 pages were disclosed to requesters. This represents a 41.73% decrease compared to the 71,741 pages disclosed in the previous reporting period. The reduction in pages disclosed may reflect changes in the nature or scope of requests received, or the sensitivity of the information processed (see Table 4.5.1).

Table 4.5.1 Relevant pages processed and disclosed
Number of Pages Processed	Number of Pages Disclosed	Number of Requests
158,397	41,800	314

4.5.2 Relevant pages processed per request disposition for paper and e-records formats by size of requests

During the 2024–2025 reporting period, of the 314 requests that generated records, 200 requests (60%) involved the processing of 100 pages or fewer, indicating that a majority of requests were relatively limited in scope. Another 101 requests required the processing of between 101 and 1,000 pages, reflecting a moderate level of complexity.

However, 35 requests (12%) involved the review of more than 1,001 pages, accounting for a substantial 122,920 pages processed—nearly 69% of the total volume of pages reviewed. These high-volume requests were primarily associated with partial disclosures and abandoned files, underscoring the resource-intensive nature of certain files, particularly those involving historical or large-scale documentation. The data also reflects a mix of both paper and electronic formats processed across all request sizes (see Table 4.5.2).

Table 4.5.2 Relevant pages processed per request disposition for paper and e-records formats by size of requests.
Disposition	< 100 pages		101-500 pages		501-1000 pages		1001-5000 pages		> 5000 pages
Disposition	Requests	Pages	Requests	Pages	Requests	Pages	Requests	Pages	Requests	Pages
All disclosed	43	802	7	1,434	3	1,727	3	7,450	0	0
Disclosed in part	66	2,336	38	9,446	22	14,773	18	33,814	6	62,711
All exempted	10	416	0	0	2	1283	1	2718	0	0
All excluded	2	97	0	0	0	0	0	0	0	0
Abandoned	79	155	5	1372	2	1636	6	10,107	1	6,120
Neither confirmed nor denied	0	0	0	0	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0	0	0
Total	200	3,806	50	12,252	29	19,419	28	54,089	7	68831

4.5.3 Relevant minutes processed and disclosed for audio formats

No audio files were provided to the ISC ATIP office in response to an ATIA request.

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests

No audio files were provided to the ISC ATIP office in response to an ATIA request.

4.5.5 Relevant minutes processed and disclosed for video formats

No video files were provided to the ISC ATIP office in response to an ATIA request.

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests

No video files were provided to the ISC ATIP office in response to an ATIA request.

4.5.7 Other complexities

During the reporting period, the Department consulted other federal institutions 44 times and non-federal government organizations 40 times. The most frequently consulted institutions included Natural Resources, Crown-Indigenous Relations and Northern Affairs Canada, Innovation, Science, & Economic Development, and Privy Council Office. Consultations with third parties were required in 148 instances with First Nations, organizations, and businesses. More than one institution can be consulted per request. Other complexities included requests with high profile subject matter, requests for contents of a database, and instances where records needed to be retrieved from other regions (Table 4.5.7).

Table 4.5.7 Other complexities
Disposition	Consultation required	Legal advice sought	Other	Total
All disclosed	10	0	20	30
Disclosed in part	71	4	78	153
All exempted	6	0	8	14
All excluded	2	1	1	4
Abandoned	12	1	0	13
Neither confirmed nor denied	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	101	6	107	214

4.6 Closed Requests

4.6.1 Number of requests closed within legislated timelines

The following section reports the number and percentage of requests closed within legislated timelines with or without extensions during the current reporting period. Overall, 301 requests, representing 67% of the 447 requests, were closed within the legislative timelines.

Table 4.6.1 Requests closed within legislated timelines
Number of requests closed within legislated timelines	301
Percentage of requests closed within legislated timelines (%)	67.34

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

During the reporting period, ISC did not respond within the statutory timelines on 146 occasions mostly due to large workloads.

Table 4.7.1 Reasons for not meeting legislated timelines
Number of requests closed past the legislated timelines	Principal Reasons
Number of requests closed past the legislated timelines	Interference with Operations / Workload	External Consultation	Internal Consultation	Other
146	112	28	2	4

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

During the 2024–2025 reporting period, a total of 146 requests were closed beyond the legislated timelines. Of these, 52 requests were closed late without any extension applied, while 94 requests had approved extensions under section 9(1) of the Access to Information Act but still exceeded the extended deadlines.

Among the requests without extensions, the majority were delayed by more than 365 days (14 requests), followed by delays of 1- 15 days (13 requests). For requests with extensions, the most significant delays also occurred in the over-365-day category, with 44 requests falling into this range. Additionally, 15 requests were delayed between 181 and 365 days, and 13 between 61 and 120 days. These figures highlight the operational pressures and complexities that can impact timely processing, even when extensions are applied in accordance with the Act.

Table 4.7.2 Requests closed beyond legislated timelines (including any extension taken)
Number of days past legislated timelines	Number of requests past legislated timeline where no extension was taken	Number of requests past legislated timeline where an extension was taken
1 to 15 days	13	4
16 to 30 days	6	4
31 to 60 days	3	6
61 to 120 days	7	13
121 to 180 days	4	8
181 to 365 days	5	15
> 365 days	14	44
Total	52	94

4.8 Requests for translation

During the reporting period, there were no instances where a requester asked for responsive records to be translated to another official language.

5. Extensions

5.1 Reasons for extensions and disposition of requests

With a workload of 739 formal access to information requests for 2024-2025, reflecting both requests received and carried over from previous fiscal year, a total of 273 extensions were applied pursuant to section 9(1) of the Act. The most prevalent reason for extending deadlines during this reporting period was for interference with operations (high workload) which was applied 197 times, representing 72% of all extensions. In addition, 6% (16 extensions) were taken due to necessary consultations with other departments and another 22% (60 extensions) due to necessary consultations with third-parties including but not limited to First Nations.

In cases where extensions were applied pursuant to section 9(1)(a), due to volume/interference, it resulted in a full or partial disclosure in 127 times. Where an extension was taken pursuant to either 9(1)(b) or 9(1)(c) due to necessary consultations, records were disclosed in full or in part in 58 out of 76 instances representing 76% (Table 5.1).

5.1 Reasons for extensions and disposition of requests
Disposition of Requests Where an Extension Was Taken	9(1)(a)	9(1)(b)		9(1)(c)
	Interference Operations / Workload	Consultation		Third-Party Notice
	Interference Operations / Workload	Section 69	Other	Third-Party Notice
All disclosed	28	0	1	1
Disclosed in part	99	1	11	44
All exempted	8	0	1	3
All excluded	2	0	0	1
Request abandoned	25	0	1	8
No records exist	35	0	1	3
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	197	1	15	60

5.2 Length of extensions

The majority of extensions, more specifically 244 extensions or 89%, requested and applied during the reporting period were for a length of time of 120 days or less (Table 5.2).

More than one type of extension may be taken for a single request. The number of extensions reported is not necessarily equal to the number of requests involved.

Table 5.2 Length of extensions
Length of extensions	9(1)(a)	9(1)(b)		9(1)(c)
	Interference Operations / Workload	Consultation		Third party notice
	Interference Operations / Workload	Section 69	Other	Third party notice
30 days or less	41	0	2	0
31 to 60 days	73	0	10	33
61 to 120 days	64	1	2	18
121 to 180 days	14	0	1	4
181 to 365 days	5	0	0	5
365 days or >	0	0	0	0
Total	197	1	15	60

6. Fees

In accordance with the amendments to the ATIA that came into effect on June 21, 2019, ISC is authorized to charge an application fee of $5, as outlined in paragraph 7(1)(a) of the Regulations. However, section 11 of the ATIA provides institutions with the discretion to waive this fee when deemed appropriate.

In November 2023, ISC made the strategic decision to eliminate the $5 application fee for all formal ATIA requests submitted through the ATIP Online Request Portal, effective December 1, 2023. This initiative was implemented in support of advancing Indigenous Reconciliation by improving accessibility to government information. As a result, for the second year in a row, no application fees were collected during 2024–2025.

7. Consultations Received from other Institutions and Organizations

The Access to Information and Privacy Office communicates with other departments in order to ensure legislative timelines are met.

7.1 Consultations received from other Government of Canada institutions and organizations

The Department received 82 consultations from other government institutions for a total of 5,815 pages and 22 consultations from other organizations with another 1,572 pages to review. 8 files from the previous year were carried over, for a total of 112 consultations in 2024-2025 (Table 7.1). A total of 102 consultations were completed, which included the review and release of 6,624 pages.

Consultation received from Other Government of Canada institutions are other government institutions subject to the Act and Other organizations includes provincial governments, territories, and municipalities in addition to consultations received from other countries.

Table 7.1a Consultation received and carried over from the previous reporting period from other Government of Canada institutions and organizations
Consultations	Other Government of Canada Institutions	Pages to Review	Other Organizations	Pages to Review
Received during reporting period	82	5,815	22	1,572
Outstanding from the previous reporting period	6	653	2	97
Total	88	6,468	24	1,669

Table 7.1b Consultation received from other Government of Canada institutions and organizations closed and carried over to next reporting period
Consultations	Other Government of Canada Institutions	Pages to Review	Other Organizations	Pages to Review
Closed during the reporting period	79	5,007	23	1,617
Carried over to next reporting period	9	1,461	1	52

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

In 2024-2025, of the 79 consultations completed for other Government of Canada institutions, 56 consultations or 71% were recommended by the Department for full disclosure (Table 7.2). 53 consultations or 67%, were completed within 60 days of their receipt. There were 9 occurrences or 11% where the Department required longer than 120 days to provide a response to their request.

**Table 7.2 Consultation and completion time for consultations received from other Government of Canada institutions**

	1 to 15	16 to 30	31 to 60	61 to 120	121 to 180	181 to 365	> 365
Disclose entirely	20	11	9	10	3	2	1
Disclose in part	1	2	5	5	2	1	0
Exempt entirely	0	0	0	1	0	0	0
Exclude entirely	0	0	1	0	0	0	0
Consult other institution	0	2	2	1	0	0	0
Other	1	0	0	0	0	0	0

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

In 2024-2025, the Department received 22 new consultation requests from other organizations and a total of 23 consultations were closed in the course of the same period. 23 consultations were completed, carrying over one request into 2025-2026. Of the 23 consultations, 16 or 70% were recommended by the Department to be disclosed in their entirety as we had no objections to the release of the relevant records provided.

**Table 7.3 Recommendations and completion time for consultations received from other organizations**

	1 to 15	16 to 30	31 to 60	61 to 120	121 to 180	181 to 365
Disclose entirely	2	3	6	3	0	2
Disclose in part	0	2	1	2	2	0
Exempt entirely	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0
Other	0	0	0	0	0	0

8. Completion time of Consultations on Cabinet Confidences

This section provides details on the number of completed consultations during the current reporting period in regards to the application of Section 69 (cabinet confidences) of the Act. In some instances, a file may have required more than one consultation concerning the application of Section 69. For this reason, the number of consultations may not necessarily reflect the total number of closed requests where consultations on Section 69 were completed.

8.1 Requests with Legal Services

In 2024-2025, 5 consultations were sent for the application of Section 69 of the Act to the Departmental Legal Services Unit, due to possible Cabinet confidences. A response was received within 60 days in 4 instances, with one (1) taking up to 120 days to obtain a response. A total of 13 pages were recommended to be disclosed.

8.2 Requests with Privy Council Office

In 2024-2025, ISC did not send any consultation requests to the Privy Council Office.

9. Complaints and Investigations

To strengthen the approach to complaint resolution, a dedicated Complaint Coordinator has been appointed to oversee all interactions with the Office of the Information Commissioner (OIC). This role ensures the efficient processing and diligent tracking of all complaint files. Regular, structured meetings with the OIC have been institutionalized, providing a forum for collaborative discussion on the status and resolution of ongoing cases. These engagements have significantly contributed to the timely closure of numerous complaint files during the reporting period, reflecting our commitment to transparency, accountability, and continuous improvement. On March 31, 2025, there were 38 active complaints. Of those, 16 were received in this reporting period; 5 were carried over from the previous reporting period of 2023-2024, with the remaining outstanding complaints received in years prior.

The annual statistical report requires institutions to identify sections of the Act under complaint (section 32, 30(5) 35 and 37).

Section 32 captures a new formal complaint from the OIC;
Section 30(5) captures when a complaint is discontinued or abandoned;
Section 35 requires the institution to make representations against a complaint to the OIC;
Section 37(1) requires a report from the OIC outlining the findings, any intended orders or recommendations, and a deadline for the institution to respond; and
Section 37(2) requires a final report summarizing the investigation results and any orders or recommendations made.

9.1 Investigations

During the 2024-2025 reporting period, 38 new complaints were registered with the OIC. A majority of complaints received were regarding requests in deemed refusal (late), having not met the legislated timelines to respond. The department received 22 notices pursuant to subsection 30(5), ceased to investigate and one (1) request pursuant to section 35 Formal Representations.

Table 9.1 Investigations
Section 32 Notice of intention to investigate	SubSection 30(5) Ceased to investigate	Section 35 Formal Representations
38	22	1

9.2 Reports of findings

During the current reporting period, the Department worked with the OIC to successfully close 38 complaints. A total of 16,102 pages under complaint were processed during this reporting period. Of the 38 closed complaints, the department received the initial reports for 16 complaints The department received 10 final reports, 4 of which contained orders issued by the information commissioner. The additional 22 complaints did not require a report of findings due to having received an early resolution or cease to investigate notice from the OIC.

Table 9.2 Reports of findings
Section 37(1) Initial Reports			Section 37(2) Final Reports
Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner	Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner
16	0	9	10	0	4

9.3 Summary of Key Issues and Actions Taken on Complaints

During the reporting period, access to information complaints primarily centered on challenges related to the retrieval of records and the department's ability to process requests in a timely manner. In response to these issues, the institution took concrete steps to improve its performance and address the concerns raised. Notably, the Complaints Team focused its efforts on processing backlog files to reduce delays and improve overall response times in addition to creating a new tracker for complaints and orders issued by the Information Commissioner. Additionally, a senior consultant was assigned to the team to provide strategic oversight, enhance decision-making, and support more efficient file processing. These targeted actions reflect the institution's commitment to improving its access to information services and resolving complaints in a timely and effective manner.

10. Court Action

One application was filed before the Federal Court pursuant to section 41 of the Act during the 2023-2024 reporting period. This court action will be carried over to the 2025-2026 reporting period.

11. Resources related to the Access to Information Act

11.1 Allocated Costs

In 2024-2025, ISC spent a total of $2,097,754 on staffing, overtime, and goods and services. Of this total, $573,508 was spent for goods and services which included developmental training for employees, and professional services contracts. These amounts reflect the level of effort in support of ISC's responsibilities pursuant to the Act (Table 11.1).

Table 11.1 Costs
Expenditures	Amount
Salaries	$1,460,344
Overtime	$97,902
Goods and Services
Professional services contracts	$656,876
Other	$7,632
Total Goods and Services	$573,508
Total	$2,097,754

11.2 Human Resources

In 2024-2025, ISC allocated a total 19 full time employees (FTE), including the services of two consultants and a casual employee, in the course of the reporting period (Table 11.2).

roman numeral 5. Training and Awareness

Throughout the 2024–2025 reporting period, the ATIP Office delivered ATIP 101 and ATIP 102 training sessions, aimed at enhancing awareness and building capacity across the Department. ATIP 101 focused on foundational knowledge, including the purpose and history of the Access to Information Act and Privacy Act, their general applications, and departmental-specific guidance, such as commonly applied exemptions and best practices for working collaboratively with Indigenous partners.

ATIP 102 provided targeted training for ATIP Liaison Officers, covering sector-specific procedures, compliance requirements, and internal service standards. These sessions are designed to ensure consistent and effective handling of ATIP requests across all departmental sectors. To further strengthen internal collaboration, the ATIP Office hosted biannual Town Hall meetings with Liaison Officers, fostering open dialogue and transparency. 121 employees received training in ATIP 101 and ATIP 102 sessions this year.

During the 2024–2025 reporting period, ATIP Team Leaders and Deputy Directors conducted ad hoc training sessions for staff at all levels, including senior management and the offices of the Deputy Minister and Minister. These sessions covered ATIP awareness overviews, informal briefings on the Access to Information Act and Privacy Act and topic-specific discussions related to departmental priorities.

One-on-one coaching sessions were also provided to senior management, the Director, and Deputy Directors. These targeted engagements ensure consistent application of the Acts and foster open, transparent dialogue across the Department.

roman numeral 6. Monitoring Compliance

The ATIP Office does weekly, monthly, quarterly and ad hoc reporting on all aspects of ATIP Operations and compliance with all levels of staff. During the reporting period there were weekly meetings with Minister's Office, Deputy Minister's Office, Parliamentary Affairs and Communications in order to present the incoming and outgoing requests. Monthly statistical reporting of ATIP Operations is completed and presented to the Corporate Secretary, as well as quarterly reporting on the compliance of sectors and regions that were tasked to retrieve or review records. The Director of ATIP meets on an ad hoc basis to discuss non-compliance with the sector heads. The System Administrator is responsible for all reporting functions including the time taken to process access to information requests and Operations Unit compliance.

All levels of analysts prepare consultations with other government departments, however a Team Leader will review and send the consultation only when there is an intention to disclose in order to limit inter-institutional consultations. Discretion is appropriately exercised and reviewed by a Team Leader each time a consultation is required.

When a request is received by the Intake Unit, a search is done to ensure that the request is unique or novel. Duplicate or similar requests are offered informally to improve access. For frequently requested types of information, the Intake Unit maintains an evergreen list of topics and subjects for ease of reference. This process repeated for each request received to reduce the workload of the Operations unit and sectors, thereby easing the burden on the Department as a whole and improving access for the public.

The ATIP Office has included contracts, information sharing agreements and information sharing arrangements in its process for publishing of programs and activities, and the information holdings related to programs and activities, of government institutions (InfoSource).

roman numeral 7. Policies, Guidelines, and Procedures

In alignment with evolving directives and policies from the Treasury Board of Canada, the ATIP Office remains committed to regularly updating its internal policies and procedures. During the 2024–2025 fiscal year, significant revisions were made to the Proactive Publication procedures to enhance efficiency and streamline operations.

In response to an increased volume of orders from the Office of the Information Commissioner of Canada, the protocols for notifying the Deputy Minister and managing responses were revised to ensure timely and coordinated action. Additional updates were implemented to improve guidance on handling medical files, simple privacy requests, and day school-related inquiries.

The ATIP Manual, which consolidates all unit policies and procedures, was comprehensively updated during this reporting period. Key procedural revisions included: Closing of Requests; Complaints Procedure; Informal Requests chapters; and Release Chart Procedures.

roman numeral 8. Initiatives and Projects to Improve Access to Information

The Department acquired a new case management system, ATIPXpress, which is set to replace the legacy AccessPro platform. The previous system relied heavily on manual processes, contributing to inefficiencies and increased risk of error. ATIPXpress is designed to enhance accuracy, reduce processing delays, and improve overall workflow. Deployment of the new system is planned for the 2025–2026 fiscal year.

Proactive Publication

roman numeral 9. Proactive Publication under Part 2 of the ATIA

Proactive publication is a collaborative, department-wide initiative involving multiple sectors across both Indigenous Services Canada (ISC) and Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC). Key contributors include the Corporate Secretariat, Human Resources and Workplace Services, and the Chief Finances, Results and Delivery Officer sector. The ATIP Office plays a critical role in reviewing select publications—such as briefing binders, briefing note title lists, and briefing material packages—prior to their release. The following table outlines each legislative requirement, corresponding section of the Act, publication timelines, links to published materials, and the department's overall compliance for the 2024–2025 fiscal year. (Table 12.1).

Table 12.1a Proactive Publication Requirements: All Government Institutions as defined in Section 3 of the Access to Information Act
Legislative Requirement	Section	Publication Timeline	Does requirement apply to your institution? (Y/N)	Link to web page where published^{Table note 1}	% of proactive publication requirements published within legislated timelines^{Table note 2}	Internal group(s) or positions(s) responsible for fulfilling requirement
Travel Expenses	82	Within 30 days after the end of the month of reimbursement	Y	Government Travel Expenses	100%	Accounting Operations and Travel Management
Hospitality Expenses	83	Within 30 days after the end of the month of reimbursement	Y	Government Travel Expenses	100%	Accounting Operations and Travel Management
Reports tabled in Parliament	84	Within 30 days after tabling	Y	Reports	100%	Communications and senior management of respected sector
Table note 1 i.e., specific page where that information is located on open.canada.ca or the institution's website Return to table note 1 referrer Table note 2 When counting proactive publication requirements count monthly or quarterly reports as a single publication. Return to table note 2 referrer

Table 12.1b Proactive Publication Requirements: Government entities or Departments, agencies, and other bodies subject to the Act and listed in Schedules roman numeral 1, roman numeral 1.1, or roman numeral 2 of the Financial Administration Act
Legislative Requirement	Section	Publication Timeline	Does requirement apply to your institution? (Y/N)	Link to web page where published^{Table note 1}	% of proactive publication requirements published within legislated timelines^{Table note 2}	Internal group(s) or positions(s) responsible for fulfilling requirement
Contracts over $10,000	86	Q1-3: Within 30 days after the quarter, Q4: Within 60 days after the quarter	Y	Search Government Contracts over $10,000	100%	Procurement Reporting Team
Grants & Contributions over $25,000	87	Within 30 days after the quarter	Y	Grants and Contributions	100%	Financial System and Training
Packages of briefing materials prepared for new or incoming deputy heads or equivalent	88(a)	Within 120 days after appointment	Y	Briefing Note Titles and Numbers	100%	Corporate Secretariat, Governance and Planning Coordination
Titles and reference numbers of memoranda prepared for a deputy head or equivalent, that is received by their office	88(b)	Within 30 days after the end of the month received	Y	Briefing Note Titles and Numbers	100%	Executive Correspondence Unit
Packages of briefing materials prepared for a deputy head or equivalent's appearance before a committee of Parliament	88(c)	Within 120 days after appearance	Y	Briefing documents	100%	Legislative, Parliamentary & RegulatoryAffairs (LPRAD)
Table note 1 i.e., specific page where that information is located on open.canada.ca or the institution's website Return to table note 1 referrer Table note 2 When counting proactive publication requirements count monthly or quarterly reports as a single publication. Return to table note 2 referrer

Table 12.1c Proactive Publication Requirements: Government institutions that are departments named in Schedule roman numeral 1 to the Financial Administration Act or portions of the core public administration named in Schedule roman numeral 4 to that Act
Legislative Requirement	Section	Publication Timeline	Does requirement apply to your institution? (Y/N)	Link to web page where published^{Table note 1}	% of proactive publication requirements published within legislated timelines^{Table note 2}	Internal group(s) or positions(s) responsible for fulfilling requirement
Reclassification of positions	85	Within 30 days after the quarter	Y	Proactive Disclosure - Position Reclassification	100%	Head of Classification
Table note 1 i.e., specific page where that information is located on open.canada.ca or the institution's website Return to table note 1 referrer Table note 2 When counting proactive publication requirements count monthly or quarterly reports as a single publication. Return to table note 2 referrer

Table 12.1d Proactive Publication Requirements: Ministers
Legislative Requirement	Section	Publication Timeline	Does requirement apply to your institution? (Y/N)	Link to web page where published^{Table note 1}	% of proactive publication requirements published within legislated timelines^{Table note 2}	Internal group(s) or positions(s) responsible for fulfilling requirement
Packages of briefing materials prepared by a government institution for new or incoming ministers	74(a)	Within 120 days after appointment	Y	Briefing documents	100%	Corporate Secretariat, Governance and Planning Coordination
Titles and reference numbers of memoranda prepared by a government institution for the minister, that is received by their office	74(b)	Within 30 days after the end of the month received	Y	Briefing Note Titles and Numbers	100%	Executive Correspondence Unit
Package of question period notes prepared by a government institution for the minister and in use on the last sitting day of the House of Commons in June and December	74(c)	Within 30 days after last sitting day of the House of Common in June and December	Y	Question Period Notes	N/A	Legislative, Parliamentary & RegulatoryAffairs (LPRAD)
Packages of briefing materials prepared by a government institution for a minister's appearance before a committee of Parliament	74(d)	Within 120 days after appearance	Y	Briefing documents	100%	Legislative, Parliamentary & Regulatory Affairs (LPRAD)
Travel Expenses	75	Within 30 days after the end of the month of reimbursement	Y	Government Travel Expenses	100%	Corporate Secretariat
Hospitality Expenses	76	Within 30 days after the end of the month of reimbursement	Y	Government Travel Expenses	100%	Corporate Secretariat
Contracts over $10,000	77	Q1-3: Within 30 days after the quarter Q4: Within 60 days after the quarter	Y	Search Government Contracts over $10,000	100%	CFRDO's MAMD-Procurement Reporting Team
Ministers' Offices Expenses	78	Within 120 days after the fiscal year	N	N/A	N/A	N/A
Note: This consolidated report is currently published by TBS on behalf of all institutions.
Table note 1 i.e., specific page where that information is located on open.canada.ca or the institution's website Return to table note 1 referrer Table note 2 When counting proactive publication requirements count monthly or quarterly reports as a single publication. Return to table note 2 referrer

Highlights

roman numeral 10. 2024-2025 Points of Interest

The Department received 484 ATIA requests and closed 447. It processed 158,397 pages of records under the legislation and carried over 292 files into the new fiscal year (2025-2026).

In 2024–2025, requests from the public rose sharply to 149, the highest in four years, while business and organizational requests also reached record highs. In contrast, media and academic requests declined significantly, and the "Decline to Identify" category rebounded to 136 after a sharp drop the previous year. These shifts highlight changing engagement patterns across requester groups.

104 requests for consultation were received from other federal institutions and organizations. This resulted in the completion of 102 consultations, and the processing of 6,624 pages of records.

Furthermore, the Department completed 316 informal requests in the course of the 2024-2025 reporting period, re-reviewing 289,528 pages of records.

The most frequently invoked exemption under the Act was Section 20, which protects third-party information. This was followed by Section 19, concerning personal information, and Section 21(1), which safeguards advice and deliberations.

A total of 273 deadline extensions were applied under Section 9(1) of the Act. The majority—72%—were due to high workload, while 28% stemmed from necessary consultations with other departments or third parties, including First Nations. Notably, 89% of all extensions were for 120 days or less. In cases where extensions were applied, records were disclosed in full or in part in the majority of instances.

In 2024–2025, 38 new complaints were filed with the Office of the Information Commissioner, primarily related to delays in meeting legislated timelines. The department closed 38 complaints during the year, processing over 16,000 pages under review. Of the closed cases, several resulted in formal reports and orders, while over half were resolved early or discontinued without findings.

Pursuant Bill C-58, and the amendments to the ATIA which added a requirement for mandatory proactive publication of specific information produced by government institutions, the Department has remained compliant and continues to ensure publication of all required documents either on the departmental website or Open Canada.

ATIP Office also trained a total of 121 employees on the ATIA and the Privacy Act (PA) in 2024-2025.

The ATIP Office maintains ongoing oversight of all Access to Information Act (ATIA) request files through regular reporting and performance monitoring. Weekly reports track incoming and outgoing requests, while monthly updates focus on outstanding callouts and record retrievals across sectors. Quarterly reports assess departmental compliance with legislative timelines, enabling proactive risk mitigation and are shared with senior management to support informed decision-making.

In 2024-2025, ISC spent a total of $2,097,754 on staffing and goods and services in support of the ATIA. This includes the salaries of 19 Full time employees, 2 consultants and a casual employee.

Annex A

Order of Delegation of the Access to Information Act dated November 6, 2020

Delegation Order

Access to Information Act and Privacy Act

I, the Minister of Indigenous Services Canada, pursuant to section 95 of the Access to Information Act and section 73 of the Privacy Act, hereby delegate the persons holding the positions set out in the Delegation of Authority Schedule attached hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Minister as head of Indigenous Services Canada, under the provisions of the Act and related regulations set out in the schedule opposite each position. This delegation supersedes all previous delegation orders.

Original document signed on 6 November, 2020
The Honourable Patty Hajdu, P.C., M.P.
Minister of Indigenous Services

Designation Pursuant to Section 73 of the Accees Information Act

6: Advise requesters that we need additional information to proceed with their request
7(a): Give written notice to requestor that we can proceed with the request
8(1): Transfer request to another institution or accept transfer from another institution
9: Extend time limits
10: Refuse to acknowledge or deny the existence of records
11: Charge additional fees
12: Provide access in alternate format
13: Exempt information obtained in confidence
14: Exempt information pertaining to federal-provincial affairs
15: Exempt information pertaining to international affairs and/or defence
16: Exempt information pertaining to law enforcement and investigations
17: Exempt information pertaining to the safety of individuals
18: Exempt information pertaining to the economic interests of Canada
19: Exempt personal information
20: Exempt or disclose third party information
21: Exempt information pertaining to advice, decision-making processes of government plans and positions etc.
22: Exempt information pertaining to testing procedures or audits
23: Exempt information pertaining to solicitor-client privilege
24: Exempt information subject to statutory prohibitions or other Acts of Parliament
25: Sever information
26: Exempt information to be published within 90 days
27(1)(4): Notify third parties of their rights to provide comments/representations regarding the disclosure of their records
28: Receive third party representations; make a decision as to whether to disclose the record or part thereof; and, notify third party of right to appeal to Federal Court
29(1): Disclose information on Information Commissioner's recommendation
33: Advise the Information Commissioner of any third-party involvement
35(2): Make representations to the Information Commissioner during an investigation
37(4): Release information to complainant
43(1): Issue a notice to a third party of an application for Court review
44(2): Issue a notice to an applicant that a third party has applied for Court review
52: Request special rules for hearings
69: Exclude Cabinet Confidences
71: Inspect and exempt information in manuals
72(1): Prepare Annual Report to Parliament
77: Carry out responsibilities conferred to the Head of the institution by the regulations made under section 77 which are not included in the above

Delegation of Authority Schedule
Position	Access to Information Act and Regulations	Privacy Act and Regulations
Deputy Minister	Full authority	Full authority except: sections 73.1(3), 73.1(5).
Associate Deputy Minister	Full authority	Full authority except: sections 73.1(3), 73.1(5).
Corporate Secretary	Full authority except: sections 94, 96(3) or 96(5).	Full authority Sections 72, 73.1(3), 73.1(5).
Director, Access to Information and Privacy	Full authority except: sections 94, 96(3) or 96(5).	Full authority, except: Sections 72, 73.1(3), 73.1(5).
Deputy Director, Access to Information and Privacy	Full authority, except: sections 33, 37(1)(c), 37(4), 41(2), 43(2), 44(2) and 52(2)(b) and 52(3), 94, 96(3) or 96(5).	Full authority except: Sections 8(2)(j), 8(2)(m), 8(5), 9(1), 9(4), 10, 33(2), 35(1)b), 35(4), 36(3)(b), 51(2)(b), (3), 72, 73.1(3), 73.1(5).

Please see Access to Information Act for more information on the Access to Information Act.

Designation Pursuant to Section 73 of the Privacy Act

Sections and Powers, Duties or Functions

8(2): Disclose personal information without the consent of the individual to whom it relates
8(4): Keep copies of requests made under 8(2)(e), keep records of information disclosed pursuant to such requests and to make those records available to Privacy Commissioner
8(5): Notify the Privacy Commissioner in writing of disclosure under paragraph 8(2)(m)
9(1): Retain a record of use of personal information
9(4): Notify the Privacy Commissioner of consistent use of personal information and update index accordingly
10: Include personal information in personal information banks
11(a): Publish annually an index of all personal information banks and their respective contents
11(b): Publish annually an index of all personal information held by the institution which is not part of a bank
14: Respond to request for access, within statutory deadline; give access or give notice
15: Extend time limit and notify applicant
16: Where access is refused
17(2)(b): Language of access or alternative format of access
17(3)(b): Access to personal information in alternative format
18(2): May refuse to disclose information contained in an exempt bank
19(1): Shall refuse to disclose information obtained in confidence from another government
19(2): May disclose any information referred to in 19(1) if the other government consents to the disclosure or makes the information pubic
20: May refuse to disclose information injurious to federal-provincial affairs
21: May refuse to disclose information injurious to international affairs and/or defence
22: May refuse to disclose information injurious to law enforcement and investigation
23: May refuse to disclose information injurious to security clearances
24: May refuse to disclose information collected by the Canadian Penitentiary Service, the National Parole Service or the National Parole Board
25: May refuse to disclose information injurious to which could threaten the safety of individuals
26: May refuse to disclose information about other individuals, and shall refuse to disclose such information where disclosure is prohibited under section 8
27: May refuse to disclose information subject to solicitor-client privilege
28: May refuse to disclose information relating to an individual's physical or mental health where disclosure is contrary to the best interests of the individual
31: Receive notice of investigation by the Privacy Commissioner
33(2): Make representations to the Privacy Commissioner during an investigation
35(1): Receive the Privacy Commissioner's report of findings of the investigation and give notice of action taken
35(4): Give complainant access to information after 35(1)(b) notice
36(3): Receive Privacy Commissioner's report of findings of investigation of exempt
37(3): Receive report of Privacy Commissioner's findings after compliance investigation where the institution has not complied with sections 4 to 8
51(2)(b): Request that matter be heard and determined in National Capital Region
51(3): Request and be given right to make representations in section 51 hearing
72(1): Prepare Annual Report to Parliament
77: Carry out responsibilities conferred on the Head of the institution by the regulations made under section 77 which are not included above

Delegation of Authority Schedule
Position	Access to Information Act and Regulations	Privacy Act and Regulations
Deputy Minister	Full authority	Full authority except: sections 73.1(3), 73.1(5).
Associate Deputy Minister	Full authority	Full authority except: sections 73.1(3), 73.1(5).
Corporate Secretary	Full authority except: sections 94, 96(3) or 96(5).	Full authority Sections 72, 73.1(3), 73.1(5).
Director, Access to Information and Privacy	Full authority except: sections 94, 96(3) or 96(5).	Full authority, except: Sections 72, 73.1(3), 73.1(5).
Deputy Director, Access to Information and Privacy	Full authority, except: sections 33, 37(1)(c), 37(4), 41(2), 43(2), 44(2) and 52(2)(b) and 52(3), 94, 96(3) or 96(5).	Full authority except: Sections 8(2)(j), 8(2)(m), 8(5), 9(1), 9(4), 10, 33(2), 35(1)b), 35(4), 36(3)(b), 51(2)(b), (3), 72, 73.1(3), 73.1(5).

Please see Privacy Act for more information on the Privacy Act

Annex B: Statistical Report on the Access to Information Act

Name of institution: Indigenous Services Canada
Reporting period: 4/1/2024 to 3/31/2025