Contact Indigenous Services Canada
Indigenous Services Canada (ISC) values your questions and comments. We are committed to providing you with accurate information in a timely manner.
Choose a topic
- Browse organization (to find a person)
- Secure Certificate of Indian Status Application Centre
- Public enquiries
- Media enquiries
- Regional offices
- Regional office emergency management contacts
- First Nations and Inuit health
- Kumik Elder Lodge
- Indigenous Art Centre
- Statistical enquiries
- Indian Residential Schools
- Allegations and complaints enquiries
- Library
- Internet webmaster
Secure Certificate of Indian Status Application Centre
COVID-19-related office closure
All Indigenous Services Canada offices for Indian status and secure status card applications were closed and are re-opening in a limited way due to circumstances surrounding the COVID-19 pandemic. Please contact your closest regional office to make an appointment if needed.
If you would like to apply for a Secure Certificate of Indian Status by mail, visit Are you applying for a status card.
Secure Certificate of Indian Status Application Centre
M006-15 Eddy Street
Gatineau QC K1A 0H4
Fax: 819-953-9395
Service hours: By appointment only. Please call 819-664-2962 to schedule an appointment.
Public enquiries
COVID-19: phone service resuming
The Public Enquiries Contact Centre is resuming service by phone during the COVID-19 pandemic. E-mail is still available and TTY and fax service are currently not available.
We are currently experiencing higher call volumes than normal. Instead of calling you may wish to contact us by e-mail.
Phone: 1-800-567-9604
Fax: 1-866-817-3977
Service hours: Monday to Friday from 10 am to 6 pm Eastern time
Email: aadnc.infopubs.aandc@canada.ca
For information on Jordan's Principle visit the Jordan's Principle web page.
For health-related enquiries visit Contact First Nations and Inuit Health.
The Public Enquiries Contact Centre:
- provides information about
- Indian status applications and cards, as well as Temporary Confirmation of Registration Documents
- Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC)'s and ISC's programs and services
- provides free publications related to programs and services
- processes requests for statistical information
Media enquiries
ISC media relations
Email: SAC.media.ISC@canada.ca
Phone: 819-953-1160
The media relations team serves members of the press involved in research and production for print and broadcast. Contact Public enquiries instead of media relations if:
- you are not a journalist
- you are a student of journalism researching for course work or school publications
- your enquiry about a story for publication or broadcast will not be published in the next 30 days
Statistical enquiries
Email: INSTAT@aadnc-aandc.gc.ca
Our Statistics and Research Unit can provide socio-economic and demographic statistics.
Allegations and complaints enquiries
This branch does not provide information about Indian status cards.
To complain about the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to the funding provided by CIRNAC or ISC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.
By mail
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll free): 1-855-504-6760
Fax: 819-934-2352
Library
COVID-19 library closure
Due to the COVID-19 pandemic, the library is currently closed. For any urgent inquiry, please call: 819-997-0811.
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The departmental library will provide you with:
- the information requested within 3 business days
or
- an estimate of the time required to answer your request for more complicated research within 3 business days
Email: aadnc.hqlibraryreference.aandc@canada.ca
Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern time)
Internet webmaster
Please consult the Help page prior to emailing the webmaster.
To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.