Contact Indigenous Services Canada
Indigenous Services Canada (ISC) values your questions and comments. We're committed to providing you with the right information in a timely way.
Choose a topic
- Browse organization (to find a person)
- Secure Certificate of Indian Status Application Centre
- Public enquiries
- Media enquiries
- Regional offices
- First Nations and Inuit health
- Kumik Elder Lodge
- Indigenous Art Centre
- Statistical enquiries
- Indian residential schools
- Allegations and complaints
- Library
- Webmaster
Secure Certificate of Indian Status Application Centre
Call ahead for in-person services
In-person services for the Secure Certificate of Indian Status Application Centre may be affected by COVID 19 safety measures.
Call the appropriate number below to book an appointment. If you need to cancel or reschedule an appointment, let us know as soon as possible.
In person:
15 rue Eddy, Room M006
Gatineau QC K1A 0N9
By mail:
10 rue Wellington
Gatineau QC K1A 0H4
Phone (to book an appointment): 819-664-2962
Fax: 819-953-9395
Service hours: Tuesdays and Fridays, 8 am to 12 pm and 1 pm to 3:30 pm Eastern time
To find out how to register under the Indian Act or apply for a status card:
- visit Indian status
or
- contact Public enquiries
Public enquiries
Phone service
The Public Enquiries Contact Centre can be reached by phone or email. TTY and fax services aren't available.
We're experiencing a higher-than-normal call volume. You may want to contact us by email instead.
For information on Jordan's Principle, visit Jordan's Principle.
For health-related questions, visit Contact First Nations and Inuit health.
The Public Enquiries Contact Centre provides:
- information about
- Indian status applications and cards
- Temporary Confirmation of Registration Documents
- Crown-Indigenous Relations and Northern Affairs Canada 's and Indigenous Services Canada's programs and services
- free publications about programs and services
The Centre also processes requests for statistical information.
Phone: 1-800-567-9604
Fax: 1-866-817-3977
Email: infopubs@sac-isc.gc.ca
Service hours: Monday to Friday from 9 am to 6 pm Eastern time
Media enquiries
ISC media relations
The media relations team serves members of the press involved in research and production for publication and broadcast.
Phone: 819-953-1160
Email: media@sac-isc.gc.ca
Contact Public enquiries if:
- you're not a journalist
- you're a student of journalism researching for course work or school publications
- your story won't be published or broadcasted in the next 30 days
Statistical enquiries
The Statistics and Research Unit offers socio-economic and demographic statistics.
Email: instat@sac-isc.gc.ca
Allegations and complaints
This branch doesn't provide information about status cards.
Contact the Assessment and Investigation Services Branch to file a complaint about:
- the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to Crown-Indigenous Relations and Northern Affairs Canada or Indigenous Services Canada funding
or
- the way Crown-Indigenous Relations and Northern Affairs Canada or Indigenous Services Canada funding is administered
By mail:
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Toll-free: 1-855-504-6760
Fax: 819-934-2352
Email: aadnc.cnap-nacc.aandc@canada.ca
Library
COVID-19 library closure
Due to the COVID-19 pandemic, the library is closed. For urgent questions, contact us by phone or email.
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The library staff will provide you with:
- the information requested within 3 business days
or
- an estimate of the time needed to complete complicated research within 3 business days
Phone: 819-997-0811
Email: aadnc.hqlibraryreference.aandc@canada.ca
Service hours (by phone only): Monday to Friday from 8:30 am to 4:30 pm Eastern time
Webmaster
Before contacting the webmaster, visit the help page.
When reporting a technical issue, a problem or mistake on a page, provide:
- the nature of the problem
- the address (URL) of the page in question
- the browser you're using