Contact Indigenous Services Canada

Indigenous Services Canada (ISC) values your questions and comments. We are committed to providing you with accurate information in a timely manner.

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Secure Certificate of Indian Status Application Centre

COVID-19-related office closure

All Indigenous Services Canada offices for Indian status and secure status card applications were closed and are re-opening in a limited way due to circumstances surrounding the COVID-19 pandemic. Please contact your closest regional office to make an appointment if needed.

If you would like to apply for a Secure Certificate of Indian Status by mail, visit Are you applying for a status card.

Secure Certificate of Indian Status Application Centre
M006-15 Eddy Street
Gatineau QC K1A 0H4

Fax: 819-953-9395
Service hours: By appointment only. Please call 819-664-2962 to schedule an appointment.

Public enquiries

COVID-19: phone service resuming

The Public Enquiries Contact Centre is resuming service by phone during the COVID-19 pandemic. E-mail is still available and TTY and fax service are currently not available.

We are currently experiencing higher call volumes than normal. Instead of calling you may wish to contact us by e-mail.

Phone: 1-800-567-9604
Fax: 1-866-817-3977
Service hours: Monday to Friday from 10 am to 6 pm Eastern time

For information on Jordan's Principle visit the Jordan's Principle web page.

For health-related enquiries visit Contact First Nations and Inuit Health.

The Public Enquiries Contact Centre:

Media enquiries

ISC media relations
Phone: 819-953-1160

The media relations team serves members of the press involved in research and production for print and broadcast. Contact Public enquiries instead of media relations if:

Statistical enquiries


Our Statistics and Research Unit can provide socio-economic and demographic statistics.

Allegations and complaints enquiries

This branch does not provide information about Indian status cards.

To complain about the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to the funding provided by CIRNAC or ISC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.

By mail

Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4

Phone (toll free): 1-855-504-6760
Fax: 819-934-2352


COVID-19 library closure

Due to the COVID-19 pandemic, the library is currently closed. For any urgent inquiry, please call: 819-997-0811.

Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The departmental library will provide you with:


Phone: 819-997-0811
Service hours: Monday to Friday from 8:30 am to 4:30 pm (Eastern time)

Internet webmaster

Please consult the Help page prior to emailing the webmaster.

To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.


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