Contact Indigenous Services Canada
Indigenous Services Canada (ISC) values your questions and comments. We are committed to providing you with accurate information in a timely manner.
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- Browse organization (to find a person)
- Secure Certificate of Indian Status Application Centre
- Public enquiries
- Media enquiries
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- First Nations and Inuit health
- Kumik Elder Lodge
- Indigenous Art Centre
- Statistical enquiries
- Indian Residential Schools
- Allegations and complaints enquiries
- Library
- Internet webmaster
Secure Certificate of Indian Status Application Centre
COVID-19 office closures
Due to the COVID-19 pandemic, Indigenous Services Canada offices for Indian status and secure status card applications may be open or closed depending on the location. Please contact your closest regional office to see if they're open for in-person services or for more information.
If you would like to apply for a Secure Certificate of Indian Status by mail, visit Are you applying for a status card.
Secure Certificate of Indian Status Application Centre
You are encouraged to apply for Indian status and the secure status card by mail, but the Secure Certificate of Indian Status Application Centre is open for in-person services by appointment only.
Please call ahead to make an appointment and find out what safety measures are in place to help prevent the spread of COVID-19.
If you need to cancel or reschedule your appointment, please notify us as soon as possible.
For general information on how to apply and confirm what documents you need to bring, please visit Indian status or contact Public enquiries.
In person:
15 rue Eddy, Room M006
Gatineau QC K1A 0N9
Mailing address:
10 rue Wellington
Gatineau QC K1A 0H4
Telephone (for appointment scheduling only): 819-664-2962
Fax: 819-953-9395
Service hours (by appointment only): Tuesday and Friday, 8 am to 12 pm and 1 pm to 3:30 pm Eastern time
Public enquiries
COVID-19: phone service
The Public Enquiries Contact Centre is available by phone and email during the COVID-19 pandemic. TTY and fax service are currently not available.
We are currently experiencing higher call volumes than normal. Instead of calling, you may wish to contact us by e-mail.
Phone: 1-800-567-9604
Fax: 1-866-817-3977
Service hours: Monday to Friday from 9 am to 6 pm Eastern time
Email: aadnc.infopubs.aandc@canada.ca
For information on Jordan's Principle visit the Jordan's Principle web page.
For health-related enquiries visit Contact First Nations and Inuit Health.
The Public Enquiries Contact Centre:
- provides information about
- Indian status applications and cards, as well as Temporary Confirmation of Registration Documents
- Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC)'s and ISC's programs and services
- provides free publications related to programs and services
- processes requests for statistical information
Media enquiries
ISC media relations
Email: SAC.media.ISC@canada.ca
Phone: 819-953-1160
The media relations team serves members of the press involved in research and production for print and broadcast. Contact Public enquiries instead of media relations if:
- you are not a journalist
- you are a student of journalism researching for course work or school publications
- your enquiry about a story for publication or broadcast will not be published in the next 30 days
Statistical enquiries
Email: INSTAT@aadnc-aandc.gc.ca
Our Statistics and Research Unit can provide socio-economic and demographic statistics.
Allegations and complaints enquiries
This branch does not provide information about Indian status cards.
To make a complaint about the conduct of First Nations, Inuit or Métis government bodies and organizations in relation to the funding provided by CIRNAC or ISC, and the way those funds are administered, please contact the Assessment and Investigation Services Branch.
By mail
Assessment and Investigation Services Branch
10 rue Wellington
Gatineau QC K1A 0H4
Email: aadnc.cnap-nacc.aandc@canada.ca
Phone (toll free): 1-855-504-6760
Fax: 819-934-2352
Library
COVID-19 library closure
Due to the COVID-19 pandemic, the library is closed. For any urgent inquiry, please contact us.
Need help with research on the department, Indigenous peoples in Canada or the Canadian North? The departmental library will provide you with:
- the information requested within 3 business days
or
- an estimate of the time required to answer your request for more complicated research within 3 business days
Email: aadnc.hqlibraryreference.aandc@canada.ca
Phone: 819-997-0811
Service hours (by phone only): Monday to Friday from 8:30 am to 4:30 pm Eastern time
Internet webmaster
Please consult the Help page prior to emailing the webmaster.
To report a technical issue, a problem or mistake on a web page, contact the webmaster. Please indicate the nature of the problem, the web address (URL) of the page in question and the type of browser you are using.