National Income Assistance Program Guidelines 2026 to 2027

Table of contents

1. Introduction

These guidelines set out the delivery requirements and standards for funding recipients of the Income Assistance program who have entered into a funding agreement with Indigenous Services Canada (ISC). When recipients of the New Fiscal Relationship Grant are provided contribution and grant funding for the Income Assistance program outside of their regular 10-year grant, they must follow these guidelines.

These guidelines will be in effect as of April 1st, 2026, replacing the Income Assistance National Program Guidelines published for the previous fiscal year.

These guidelines are to be read alongside:

These documents offer information about provincial and Yukon services, supports, and rates to help funding recipients align the delivery of services and supports with those of provincial and Yukon programs, where applicable. To get a copy of these documents, use the contact information provided in section 15.

1.1. Provincial Agreements

Where ISC has entered into agreements with provinces, the obligations set out in the agreements take precedence over the delivery requirements and standards of the Income Assistance program, as explained in these guidelines.

In Ontario, the Memorandum of Agreement Respecting Welfare Programs for Indians guides ISC's reimbursement to the Government of Ontario for social services cost-shared in accordance with the agreement. This agreement (informally called the "1965 Agreement" or the "1965 Indian Welfare Services Agreement"), supports cost-sharing of the Income Assistance program delivered in First Nations communities under the overall management oversight and responsibility of the Government of Ontario's Ontario Works.

In Alberta, the Arrangement for the Funding and Administration of Social Services (informally called the "1991 Alberta Reform Agreement") guides ISC's reimbursements to Alberta for social services that the Government of Alberta delivers to First Nations individuals who are ordinarily residents on reserve in the Province of Alberta.

Other multilateral agreements or memoranda of understanding may be developed in collaboration with—and must first be approved by—ISC headquarters under ISC's Social Policy and Programs Branch.

2. Objective

The Income Assistance program provides funds to eligible individuals (known as clients) and families (clients and their dependants) who are ordinarily resident on reserve (including Status First Nations living in Yukon), as a last resort where all other means of generating income to cover basic needs have been exhausted. The Income Assistance program is a component of Canada's social safety net meant to align with provincial and Yukon income assistance and disability income support programs.

The objective of the program is to ensure that eligible individuals and families living on reserve or in Yukon receive funds to cover the basic expenses of daily living and special needs, and have access to pre-employment supports to help them build on strengths, develop skills and address barriers to participation in the labour market to help them transition to employment or education.

Funds support:

3. Expected Outcomes

The Income Assistance program's desired outcomes are to improve quality of life and well-being by reducing poverty and increasing participation in the economy. Ultimately, the program aims to support Income Assistance clients and their dependants in their path to financial self-sufficiency and independence.

The expected results of this program are that:

4. Funding Recipients

A funding recipient (or "recipient") is an individual or entity that has met the eligibility criteria of the Income Assistance program and has signed a funding agreement with ISC to deliver a program, service or activity.

4.1. Eligibility Criteria for Funding Recipients

Eligible recipients who can deliver the Income Assistance program include:

  • chiefs and councils of First Nations bands recognized by the Government of Canada
  • tribal councils
  • provinces or Yukon
  • Indigenous communities and organizations
  • political or treaty organizations

For pre-employment supports funding, the following criteria should be utilized to determine a recipient's implementation capacity:

Pre-employment Supports Recipient Criteria Description
Service Delivery Capacity Recipients must demonstrate the capacity to meet minimum delivery standards for individualized case management. Individualized case management includes employability assessment and planning, development and implementation of action plans for clients and dependants participating in pre-employment supports, with consistent monitoring and follow up.
Client Caseload Ratio Where possible given the total number of clients and dependants "expected to work", recipients must ensure that each full-time administrator (case worker) serves a minimum of 50 clients/dependants through pre-employment supports. This number can be obtained by aggregating Income Assistance communities under a shared service organization, such as a Tribal Council.
Excellence in Program Management Recipients must demonstrate good governance, service delivery capacity and financial management, through the ability to manage and successfully deliver programs which may be evaluated. This can be demonstrated through timely reporting, General Assessment scores, or other means.
Commitment of First Nation Leadership Recipients must administer pre-employment supports funding according to the terms and conditions of the Income Assistance program and these guidelines. The recipient must have full support from the First Nations leadership of the community.
Labour Market and Partnerships To support clients and dependants successfully complete their action plan, recipients must have reasonable access to job training or other partnerships, academic upgrading/post-secondary education, and/or labour market opportunities on and/or off-reserve.

4.2. Appeals Process

Funding recipients must ensure that there is a process in place for individuals and/or families to appeal decisions made regarding their eligibility for Income Assistance benefits. Further requirements on appeals processes can be found in ISC regional office program manuals, guidelines, and/or other ISC-approved documents.

5. Program Beneficiaries

A program beneficiary is a client and their dependant(s). A client is a person who is in receipt of Income Assistance payments on behalf of their family unit. This also includes single persons. A dependant is a person who lives with a client and who is either a client's spouse/partner, a client's child or their spouse/partner's child, or a client's adult dependant or their spouse/partner's adult dependant.

5.1. Eligibility Criteria for Program Beneficiaries

For purposes of confirming the eligibility for Income Assistance benefits, a client must demonstrate that they:

  • are ordinarily resident on reserve (including Status First Nations living in Yukon)
  • are eligible for basic, special, or disability-related financial assistance as defined by the legislation, regulations, or policies of the province or territory of residence, confirmed by an assessment covering employability, family composition and age, financial resources available to the family unit and, where relevant, medical or disability status
  • have no other source of funding to meet basic needs and therefore require income support under the Income Assistance program

For the purpose of providing Income Assistance benefits, "ordinarily resident" means that a client:

  • lives on reserve and doesn't maintain a primary residence off reserve

or

  • is off reserve for the primary purpose of obtaining required medical care or social service support because there is no reasonably comparable service available on reserve and lived on reserve immediately prior to receiving the medical care or social service support

Clients must also meet the eligibility criteria of the province or territory of residence. This includes an assessment covering:

  • financial need (income and assets)
  • employability
  • family composition and age
  • financial resources available to the client's family unit

Clients must confirm that they have not applied for and do not receive income assistance from any other source.

Clients must provide all information necessary to confirm:

  • the eligibility criteria were met
  • the information provided in their application is accurate

5.2. Disability Income Supports

For the purpose of ensuring federal policy coherence, funding received through the Canada Disability Benefit and resulting from a settlement agreement between the Government of Canada and First Nations is exempt from claw backs under the Income Assistance program in all jurisdictions.

The criteria for determining eligibility for disability income supports through the Income Assistance program reflect those outlined within the equivalent income assistance or disability income support programs of the reference province or territory of residence.

Generally speaking, this includes requirements for clients to submit documentation supporting eligibility, such as a medical report and/or a disability impact assessment form evaluated by a medical professional.

Income Assistance program administrators must verify a client's capacity for work, as per their medical report and/or disability impact assessment. Those who have been assessed to have no capacity for employment will be listed as 'not expected to work', and are not required to fulfill the program's employability requirements.

5.3. Post-Secondary Student Support Program Funding

A student receiving Post-Secondary Student Support program funding can only qualify for Income Assistance under exceptional circumstances. This decision is determined by reference to the legislation, regulations or policies of the province or territory in which the student is ordinarily resident.

A student who is registered and attending a secondary or post-secondary education or training program and is receiving education funding from the federal government, a band or an Indigenous organization is still considered ordinarily resident on reserve if they meet 1 of the following qualifications:

  • maintains a residence on reserve
  • is a dependant of a client that maintains a primary residence on reserve
  • returns to live on reserve with parents, guardians, caregivers or maintainers during the year, even if they live elsewhere while:
    • attending school
    • working at a temporary job

5.4. Children out of the Parental Home

Once a child receives supports as a child out of the parental home from ISC's First Nations Child and Family Services Program, they no longer qualify for supports through the Income Assistance program.

For children who come into the care of a mandated child welfare authority, the parental home (or "residence") is determined by the residency of the child's parent or guardian at the time the child was taken into care.

To qualify for Income Assistance benefits, clients (as parents or guardians) must be formally assessed as meeting Income Assistance program eligibility criteria, and the responsibility for the funding and provision of such supports must not lie with other agencies or programs. Eligibility is determined by reference to applicable legislation, regulations or policies of the province or territory in which the child is ordinarily resident.

5.5. Members of Specified Communities

On a case-by-case basis, subject to departmental review, non-reserve communities or landless Indian bands, as recognized by the Government of Canada, may be deemed eligible to receive funding through the Income Assistance program.

5.6. Minimum Documents Needed for Funding Recipients

Notwithstanding the minimum documentation requirements identified in this section, there may be additional ISC, provincial or Yukon requirements as per the recipient funding agreement or written notification to the recipient. Funding recipients shall ensure that all documentation requirements are met and that any changes to a client's situation is documented accordingly. Any documents that support a requirement for Income Assistance must be kept in the client's case file.

Administrators must take all necessary steps and precautions to verify information and require supporting documentation to ensure that Income Assistance benefits are only provided to eligible clients and dependants.

Funding decisions require that the administrator collect and keep information that supports the eligibility of the expenditures based on a client's circumstances.

Current or prospective program beneficiaries should never need or be asked to contact an abusive individual for the purpose of demonstrating eligibility for Income Assistance benefits. If a current or prospective beneficiary communicates that they are facing an abusive or violent situation, their obligation to provide documentation relevant to demonstrating eligibility can be temporarily waived by the program administrator to prioritize health and safety.

5.7. When Documentation Isn't Available

When documents needed for an eligibility requirement aren't available, a justification for the exception will need to be included in a client's case file. To do this, make sure the case file includes:

  • a record of ongoing efforts to get the documents

or

  • a clear explanation about why you can't get the documents

Make sure the exception notes include:

  • the date of the event
  • the person spoken to
  • details of the conversation

5.8. Application Form

Potential Income Assistance clients, including those seeking disability income supports, must fill out an application form in full. An application must include:

  • the name of each person in a family unit
  • the date of birth (DOB) for each person in a family unit (simply listing ages is not acceptable)
  • signatures of the client (and when applicable, the client's spousal dependant), dated as per ISC's formats and procedures
  • a declaration, signed and dated by the client (and when applicable, the client's spousal dependant), that the information given is correct to the best of the client's knowledge
  • an authorization to release information to check the eligibility of the client signed by the client (and when applicable, the client's spousal dependant)
  • a valid Social Insurance Number (SIN) for the client (and when applicable, the client's spousal dependant), as required by the province or territory of residence
  • documentation supporting eligibility for disability income supports, such as a medical report and/or a disability impact assessment

5.9. Time to Get a Social Insurance Number

If a client has not given their Social Insurance Number (SIN) and needs more time to get it, the case file must show that the client is actively pursuing the missing SIN. After 60 days, if no SIN is provided, the client is considered ineligible.

Exceptions beyond the 60 days should be evaluated on a case-by-case basis to ensure that:

  • the client is actively seeking a SIN
  • exceptional and unique circumstances have delayed its receipt

5.10. Identity Verification

5.10.1. Client and Spousal Dependants

A copy of 1 piece of valid photo identification issued by the federal, provincial or Yukon government or a signed attestation by the administrator stating that they have verified the identity of a potential client and their spousal dependant must be included in the case file by the administrator.

5.10.2. Any Other Dependants

A copy of one identification document or a signed attestation by the administrator stating that they verified a dependant's identification must be included in the case file by the administrator for all dependants.

The following identification documents may be presented as acceptable proof of identity for each dependant:

  • One piece of valid photo identification issued by the federal, provincial or Yukon government
  • certificate of live birth or birth certificate
  • school records
  • report cards
  • school identification
  • Canada child benefit
  • tax assessment
  • paystub
  • verification of the family composition from:
    • the Indian Registry Administrator
      or
    • the Nation's Band Membership Department
  • status card

5.11. Financial Needs Assessment

Income Assistance program administrators must maintain a case file that clearly demonstrates financial need. Documents needed on file include:

  • supporting documents for a client and their spousal dependant at the time of benefits approval
  • completed and signed budget and decision forms, as per ISC's procedures
  • documents showing:
    • how much money was received from Employment Insurance (EI)
      or
    • that a client and their spousal dependant are not eligible for EI
  • documents showing:
    • how much money a client got from Guaranteed Income Supplement (GIS), Old Age Security (OAS) or Canada Pension Plan (CPP)
      or
    • that a client and their spousal dependant is not eligible for GIS, OAS, or CPP, when it looks like the client or spousal dependant could qualify for one or more of these benefits
  • current bank account statements (when a client or their spousal dependant has a bank account)
  • current and complete income tax assessment that shows total income and deductions, when the client or their spousal dependant has filed a tax return
  • the application for maintenance enforcement, as per ISC's procedures

5.12. Primary Residence

Documents are needed to prove that a client is ordinarily resident on reserve (including Status First Nations living in Yukon) before issuing Income Assistance benefits.

When no documents can be obtained, a band council resolution verifying the client's residency on reserve or in Yukon may be accepted by ISC. However, documents must be on file showing that other methods of checking residency were exhausted.

5.13. Employability and Education

A case file must identify:

  • a client's highest level of education
  • if applicable, a client's trades training or other special skills

6. Activities

The Income Assistance program has 5 components providing:

7. Expenditures

7.1. Eligible Expenditures

In accordance with program authorities, funding recipients are provided funding to cover specific costs to support Income Assistance clients and their dependants.

7.1.1. Basic and Special Needs

Eligible expenditures for basic needs, special needs and disability income supports are determined by the applicable legislation, regulations or policies of the province or territory of residence.

Eligible expenditures may include:

  • food allowance, including special diets
  • clothing allowance, including children's winter and school clothing
  • disability income support rates and benefits
  • shelter allowance (rent and utilities), in accordance with the National Directive on the Administration of Shelter Allowance to Income Assistance Clients on-Reserve
  • personal incidentals
  • essential household items
  • transportation (non-medical) and moving costs
  • funeral and burial costs of no more than $3,500 and, when necessary, no more than $6,000 to repatriate the remains of a deceased person by:
    • rail
    • air
    • vehicle transport

7.1.2. Service Delivery

Service delivery includes standard case management and administrative costs directly resulting from program and service delivery.

Eligible costs may include:

  • salaries, wages and benefits
  • travel, transportation, and accommodation
  • training and professional development
  • office supplies
  • instructional and informational materials
  • office equipment
  • telecommunications
  • computer systems
  • printing and professional services
  • data collection and management activities needed for program:
    • monitoring
    • planning
    • reporting
    • evaluation
  • system maintenance and upgrades
  • development and implementation of case management systems, such as:
    • structured client assessments
    • referrals
    • job placements
    • re-assessments and counseling
    • training and professional support for administrators and case workers
  • funding to support the development of operational policy guidelines and projects to encourage local integration or aggregation of services for more effective delivery and administration of the programs, for example:
    • management control framework
    • aggregation models
    • income support and labour market programs

The Income Assistance program recognizes that case management encompasses a continuum of activities. It includes the intake and opening of a client's case file, beginning with the assessment and documentation of eligibility and financial needs – in other words, what is standard for the delivery of Income Assistance benefits to all clients and dependants. Case management may also include the development and implementation of personalized pre-employment supports assessments and action plans for expected-to-work clients and dependants to help them build on strengths, develop skills, and address barriers to their participation in the labour market and facilitate their pursuit of employment or education opportunities. As such, these guidelines refer to both standard case management, as well as individualized case management.

7.1.3. Pre-employment Supports

Pre-employment supports eligible expenditures are set out in these guidelines and in a recipient's funding agreement. They are determined by reference to applicable legislation, regulations, or policies of the province or territory of residence.

Pre-employment supports assessments and action plans are essential components of pre-employment supports, developed between a case worker and client or dependant through individualized case management, and tailored according to the client or dependant's needs, aspirations, and required interventions. Pre-employment supports assessments determine eligibility to participate in pre-employment supports and what aids the client or dependant requires to transition to employment or education. Action plans document a client or dependant's commitment to participate, the activities they agree to complete (e.g. life skills training, job skills training, etc.), and the services they will receive (e.g. transportation to training).

Pre-employment supports funding should not be used to address shortfalls in other programs. However, cost-sharing up to 50% of wage subsidies and training opportunities can occur with other pre-employment programs and service provider(s)/employer(s), and beyond this percentage on a case-by-case basis, so long as it is of benefit to the client or dependant's continuum of professional learning, is recorded in a client or dependant's action plan, and the associated expenditures are eligible under the Income Assistance program.

Through individualized case management, case workers may develop referral and/or cost sharing strategies to establish service standards with other programs and service provider(s)/employer(s), outlining how each party is expected to work together to serve eligible Income Assistance clients and their dependants.

Pre-employment supports eligible expenditures are divided into three categories: Client Supports, Case Management Capacity, and Service Delivery Infrastructure.

Expenditure Category Eligible Expenditure Description
Client Supports Client Assessments Costs associated with client and dependant assessments to determine a their needs, such as the costs related to the administration of standardized assessment tools by accredited practitioners (e.g., personality tests, psycho-educational assessments, career assessments, aptitude tests, etc.).
Pre-employment Supports Costs associated with pre-employment supports such as basic skills and job training (e.g., basic literacy, numeracy, life skills, employment readiness training), and certificates (e.g., driver's license training, first aid & CPR certification).
  • Recipients may purchase computer equipment (such as laptops, towers, tablets, software and other devices) for the purpose of lending them to Income Assistance clients and dependants participating in pre-employment supports. However, the loan of computer equipment can only be considered if it is part of a client or dependant's personalized action plan and if the client or dependant is actively pursuing training that requires the use of computer equipment.
Transitional Supports Costs associated with transitional supports and services that assist clients and dependants  find and secure employment, such as transportation, accommodation, equipment, interview-ready business clothing, and the costs associated with the request for suspension of a criminal record.
Childcare Costs associated with childcare for clients and dependants participating in pre-employment supports activities, or as transitional childcare when finding and securing employment
Financial Incentives Financial incentives for clients and dependants with an active action plan, at rates determined by applicable legislation, regulations or policies of the province or territory of residence. Financial incentives can include training allowances, wage subsidies, and working allowances.
  • The intent is that a client or dependant should not have fewer financial resources while they are participating in pre-employment supports and that there is no duplication in the expenditures covered by regular Income Assistance benefits and pre-employment supports.
  • At a minimum, case workers will assess a client or dependant's eligibility for Income Assistance benefits as they transition in and out of training and work experiences. The assessment will take into account all of the financial resources available to the client or dependant, including wage subsidies and allowances provided under pre-employment supports.
Case Management Capacity Staff Salary This may include salaries for new and existing case workers, and salary top-ups for existing Income Assistance case workers to provide individualized case management to clients and dependants participating in pre-employment supports. This also includes salaries for support staff (e.g. clerks or supervisors).
Staff Training Initial start-up costs for training and refresher courses for new and existing case workers. This could include training on individualized case management, client and dependant assessment tools, trauma and crisis response or job coaching skills.
Other Related Costs Other costs related to individualized case management necessary to support the implementation of pre-employment supports, as identified in the client or dependant's action plan, such as: travel, costs associated with the development of the action plan and related tools, and expenses typically covered by the province or territory of residence.
Service Delivery Infrastructure Hardware and Software Costs associated with the information management system being used, including upgrades to hardware and software that will improve a service provider's case management and client and dependant tracking information systems. This also includes training required on these systems or software.
Staff Training Costs related to training development including the development, acquisition and/or implementation of specific training curricula to improve service delivery capacity, with specific emphasis on individualized case management, information management and other related skills.
Other Related Costs Other costs related to service delivery that are necessary to support the administration and management of pre-employment supports, such as utilities, materials, rent, and upgrades or purchases of other service delivery infrastructure, etc.

7.1.4. Hardship or Emergency Supports

Hardship or emergency supports may be available as a temporary measure in accordance with applicable provincial or territorial legislation, regulations or policies. Documents on file must follow provincial or Yukon requirements to show client eligibility for hardship, or emergency supports.

7.1.5. Children out of the Parental Home

Eligible expenditures for Children out of the Parental Home are determined by reference to applicable legislation, regulations or policies of the province or territory in which the child is ordinarily resident.

Eligible children do not include those taken into care under ISC's First Nations Child and Family Services Program, and eligible expenditures should not result in a duplication of payments or services (for example, the child is counted for Income Assistance benefits while receiving supports through ISC's First Nations Child and Family Services).

7.2. Ineligible Expenditures

7.2.1. Medical or Health Services

Medical or health services are to be provided by First Nation Inuit Health Branch or by the province or territory of residence, and are therefore not eligible for Income Assistance funding.

7.2.2. Other Ineligible Expenditures

Other ineligible expenditures include but are not limited to:

  • office infrastructure, capital costs for the construction of a building (other than small repairs or renovations to support the participation of persons with disabilities), and the purchase of land or buildings
  • Payment of fines or outstanding fees (e.g. parking tickets, DUI convictions) unless covered by applicable legislation, regulations or policies in the province or territory of residence, and on a case-by-case basis based on the client's history of fines
  • Prescriptions
  • Repayments (e.g. Canada Revenue Agency overpayments)
  • Reimbursement of own source revenue in cases where the costs associated are caused by a client or funding recipient without pre-approval from ISC

8. Funding

8.1. Maximum Amount of Funding

The maximum amount of money to be provided to a funding recipient in a fiscal year is described in the funding agreement. The agreement must be signed by the recipient.

8.2. Stacking Limits and Duplication of Funding

The maximum funding that will be provided to a funding recipient by ISC are 100% of the eligible costs associated with a particular program (activity, initiative or project) to be funded.

A funding recipient is required to declare any and all sources of funding for the program that are expected to be received or that are received, including all funding from the Government of Canada and from provincial, territorial, and municipal governments. Annual financial reporting must show all sources of funding received.

Provision for repayment will be made when ISC's contribution is in excess of $100,000 and when funding from all sources exceeds eligible expenditures. Funding recipients must provide ISC with information showing the amount to be repaid and the basis for calculating that amount. The reimbursement should be proportionate to ISC's contribution, expressed as a percentage of the total funding obtained by the funding recipient from all government sources for that program.

9. Reporting Requirements and Monitoring and Oversight Activities

9.1. Indigenous Services Canada

The reporting requirements (program and financial reports) and their respective due dates are listed in the recipient's funding agreement and details on these requirements are available in the Reporting Guide and Annex A: Technical and Reporting Guidance on Income Assistance's Pre-employment Supports.

All funding recipient reporting requirements are subject to monitoring and oversight activities to determine the accuracy of the information provided to ISC.

9.2. Other Government Departments or Agencies

Pursuant to Section 233 of the Income Tax Regulations, recipients shall administer T5007 "Return of Benefits" information returns for Income Assistance payments in accordance with the Canada Revenue Agency's T5007 administration guide. This includes preparing and issuing T5007 slips to Income Assistance clients, and filing a T5007 information return with the Canada Revenue Agency.

10. Personal Information

ISC's collection and use of personal information and other records for the purposes of program compliance reviews will be limited to what is necessary to ensure program delivery requirements are met, in accordance with the Privacy Act.

ISC is responsible for all information and records in its possession. The confidentiality of the information will be managed by ISC in accordance with the Privacy Act and other related policies on privacy. Funding recipients are responsible for the protection of personal information per the privacy legislation, regulations or policies that govern them up to the point that it is transferred to ISC.

Funding recipients shall develop and implement by-laws, policies and procedures to protect personal information, collected in the course of complying with program delivery requirements, from unauthorized access, use, or disclosure.

11. Accountability

ISC is committed to providing assistance to recipients in order for them to effectively carry out obligations set out in these guidelines and their funding agreements.

ISC has a responsibility to:

Funding recipients must deliver the Income Assistance program in accordance with the provisions of their funding agreement and the program delivery requirements outlined in these guidelines while also ensuring that the necessary management controls are in place to manage funding and monitor activities. Funding recipients are required to exercise due diligence when approving expenditures and must ensure that such expenditures are in accordance with the eligible expenditures set out in these guidelines.

Funding recipients have a responsibility to ensure that program administrators are properly trained, and possess the skills and knowledge to deliver the Income Assistance program.

12. Official Languages

Funding recipients have a responsibility to provide access to services in both English and French where there is significant demand and Part roman numeral 4 (roman numeral 4) of the Official Languages Act is applicable.

13. Intellectual Property

Where a grant is provided for the development of material in which copyright subsides, conditions for shared rights will be set out in the funding agreement.

Where a contribution is provided for the development of material in which copyright subsides, conditions for shared rights will be set out in the funding agreement.

14. Definitions

For the purposes of these guidelines, the definitions in the Indian Act and funding agreements apply.

Additional definitions necessary to interpret the delivery requirements and standards set out in these guidelines include:

15. Contact Us

To contact a local representative, refer to: Regional offices

You can also write to:

aideaurevenu-incomeassistance@sac-isc.gc.ca

Director, Income Assistance
Indigenous Services Canada
200 Eglantine Driveway
Ottawa, ON K1A 0H4

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